TitanHQ Helpdesk

Configuration 27

• SpamTitan services comparison
• Built-in help feature
• Ports required by SpamTitan
• SpamTitan essential configuration
• Outbound email configuration

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Troubleshooting 27

• Using History
• Get around Unknown Sender Domain -- create an A Record on local DNS server
• Establishing a secure connection to SpamTitan's support server.
• Blocking mail using the Pattern or Content Filter
• Mail log analysis

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Announcements 3

• Shellshock (CVE-2014-6271 and CVE-2014-7169)
• Security Advisory (2953095): Vulnerability in Microsoft Word Could Allow Remote Code Execution
• TitanHQ Video collection

SpamTitan outlook addin 2

• Uninstall the Outlook Add-In
• Installing the SpamTitan Outlook Addin 3.1.1

Documentation 4

• Items replicated across a cluster
• SpamTitan ISO
• SpamTitan VMware
• Writing Exchange Routing Rules uses regular expression

Videos 7

• VIDEO: SpamTitan installation process
• VIDEO: SpamTitan Configuration (Part A)
• VIDEO: SpamTitan Configuration (Part B)
• VIDEO: SpamTitan Configuration (Part C)
• VIDEO: New features in SpamTitan v6.00

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Product Updates 0

Configuration 13

• SpamTitan services comparison
• Understanding and configuring MX records
• Enabling SPF
• Recipient Verification
• LDAP Recipient Verification

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Troubleshooting 3

• Mail log analysis
• Spam Tests utilized by SpamTitan
• Bit defender won't start -- make sure it can pull down updates.

Announcements 2

• Mail Queues / RBL lookup errors associated with zen.spamhaus.org
• TitanHQ Video Collection

Documentation 0

Product Updates 0

Configuration 21

• Setting up Spamtitan Cloud
• SpamTitan services comparison
• Configure Exchange to only accept mail from SpamTitan Cloud servers
• Testing connectivity to your mail server
• Creating Domain Administrators

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Troubleshooting 4

• I can't login to SpamTitan Cloud - resetting the password doesn't work.
• SpamTitan Cloud Setup with CPANEL
• If a user whitelists an Email address by mistake
• Spam Tests utilized by SpamTitan

Announcements 1

• TitanHQ Video Collection

Documentation 1

• SpamTitan Cloud

Videos 2

• VIDEO: How to add a New Domain to Your SpamTitan Cloud Account
• VIDEO: Create Domain Admin

Installation 2

• Hardware compatibility
• VIDEO: Installation

Configuration 13

• Built-in help feature
• SSL Inspection - Certificates
• Getting certificate errors when you browse?
• How do I get my users to automatically use my WebTitan proxy?
• I wish to allow/block a user from a specific site while having but have the opposite rule for the rest of the group

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Troubleshooting 15

• Authentication pop-ups are appearing when users try to use Outlook
• Why won't the images on Twitter load even though I have it whitelisted?
• Can Facebook Chat be blocked while Facebook is allowed?
• I get authentication pop-ups when I try to use itunes
• WebTitan crashed and now it will not finish booting

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Documentation 3

• WebTitan ISO
• WebTitan VMware
• WebTitan Guides in French

Videos 8

• VIDEO: Install Guide
• VIDEO: Part 1 : Installation from ISO
• VIDEO: Part 2 : Authentication
• VIDEO: Part 3 : Users & Groups
• VIDEO: Part 4 : Policies

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Product Updates 0

Announcements 1

• TitanHQ Video Collection

Configuration 23

• VIDEO: WebTitan Cloud - Easy Set Up Video
• DNS Proxy & WADA Deployment
• VIDEO: WebTitan Cloud Set Up - Login and configure your External/Public IP address (Location)
• VIDEO: Creating a Policy to block access to forbidden website categories
• Installing the WebTitan Cloud SSL Certificate

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Troubleshooting 3

• Testing with nslookup
• Access granted to sites that should be blocked
• Whitelisting sites

Announcements 1

• TitanHQ video Collection

Documentation 2

• WebTitan Cloud
• NEW: On-line Help

Configuration 9

• Configure journaling for Exchange 2010
• Configure journaling for Exchange 2007
• Configure journaling for Exchange 2003
• Configuring Kerio for journaling
• Configuring Journaling for IBM Domino

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HowTo 5

• Import mail from your mail server using the Mailbox Reader
• Folder Replication
• Allow users to forward mail from the archive
• Archiving to ArcTitan with G Suite
• Create an SSH key pair using Puttygen

Documentation 1

• ArcTitan Guide

Product Updates 0

Videos 0

Announcements 1

• TitanHQ Video Collection