Microsoft Outlook 365 Trust-listing : TitanHQ Helpdesk

Trust-listing is an important facility for the successful implementation and usage of the SafeTitan Platform. All clients of the SafeTitan platform MUST trust-list our mail server to allow the successful delivery of Mock Phishing and Training emails.

This is a requirement for all mail service providers.

Note: These instructions cover Outlook 365. Other mail server instructions can be made available upon request.

To successfully trust-list our mail server you must carry out two tasks.

Step 1 - Add SafeTitan Mail server to your allowed mail list

Step 2 - Allow SafeTitan mail bypass your spam filter - SENDER IPs

Step 3 - Allow SafeTitan mail bypass your spam filter - DMARC & Message Header X-ETR

Step 1 - Add SafeTitan Mail server to your allowed mail list

Logon to Microsoft 365 admin center
Expand the "…Show All" option on the left hand menu
Click on "Security" in the left hand menu
Click on "Policies & Rules"
Click on "Threat policies"
Click on the Anti-Spam link under Policies.
You are now in your Office 365 Anti-Spam settings.
Click on Connection filter policy (Default).
You will see a side window open titled "Connection Filter Policy (Default)".
Click on the Edit Description link and give the policy a suitable name / description (e.g. CRA / SafeTitan trust-listed IPs or similar).
Then click on the Edit connection filter policy link under Connection Filtering.
Please add the following IP addresses (192.254.120.51 and 168.245.104.162) into the box labelled "Always allow messages from the following IP addresses or address range".
Please enter one at a time and then hit the TAB key to save, which will then allow you to add the next one (of two).
Finally, click Save, then Close.

Step 2 - Allow SafeTitan mail bypass your spam filter – SENDER IPs

Log onto the admin portal on your mail server.
Select the Admin menu item.
You will now be in the Microsoft 365 admin centre.
Please expand the “… Show all” section.
Select / Click on the Exchange sub-menu item.
You are now in your Office 365 Exchange admin centre Dashboard.
Look for the "mail flow" section on your dashboard.
Under the Mail flow header on the Admin menu, select "Rules"
Select the "+ Add a rule"(underneath rules) and select "Create a new rule".
Keep the Spam Confidence Level setting as SCL -1 after clicking the plus icon
Give the rule a suitable name by typing it in to the Name: field (e.g. CRA Spam Filter Rule).
Click on the *Apply this rule if... dropdown and then select "The Sender..".
You will see a pop out list - please then select the "IP address is in any of these ranges or exactly matches" sub item.
A pop-up window will appear titled "specify IP address ranges".
Please add the following IP addresses "168.245.104.162" & "192.254.120.51" for this rule by entering them one at a time in the textbox and clicking the plus icon. When both are added, click on the OK button.
You will now see that the IPs have been added.
The next thing to do is to click on the Add Action button that appears underneath this.
From the resultant dropdown menu titled Select one, select Modify the message properties... and finally set a message header.
You will need to click on both instances of 'Enter Text' to set the Message Header and value properties. These appear to the right of the dropdown labelled Set the message header to this value...
Click on the first instance of Enter Text to set the Message Header. Please enter this exact text noting that it is case sensitive:
X-MS-Exchange-Organization-BypassClutter
Click OK
Then click on the second instance of Enter Text to set the Header value. Please enter this exact text noting that it is case sensitive:
true
Click OK
Click on "Save".

Step 3 - Allow SafeTitan mail bypass your spam filter - DMARC & Message Header X-ETR

These instructions essentially follow the Microsoft instructions here (starting with the heading (Recommended) Use mail flow rules and ending just before Use Outlook Safe Senders.

Use the same IP addresses and domains listed above.

From the Exchange admin centre, select mail flow
Click the (+) button beneath Rules
Select Create a new rule...
Give the rule a name, such as "DMARC Skip filtering for all 21 CRA domains"
From the Apply this rule if.... select The Sender... then domain is and you will see a pop-up box entited specify domain.
Add all 19 SafeTitan domains below, one at a time. Where you type in / copy and paste a domain, you will need to click on the plus icon to add it.

Congratulations. You are now ready to create your first SafeTitan security evaluation and Training email Campaigns.

Microsoft Outlook 365 Trust-listing Print

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