Managing Settings for a Single Device : TitanHQ Helpdesk

Go to Environment > Devices to view and manage individual devices in WebTitan. When you select a device from the All Devices table you can:

Edit the device name.
Change the virtual location and policy associated with the device. See Changing the Location & Policy Assigned to a Device.

Note

The virtual location associated with a device determines the policy that is given. Therefore, if a virtual location is shared by many devices, the policy must the assigned to that virtual location from Environment > Locations.
Assign a device exception to the device. See Applying a Device Exception to a Single Device.
View and edit any custom JSON configuration in place for the device. See Editing Custom Configuration for a Single Device.

Select Export to export all devices as a .csv file.
Select the columns icon to display the table column names. Slide each on and off to view or hide a column.
Use the search box to enter a search term to search the devices table (results display as you type).
To delete a device, select the box beside the device (or devices) and select Delete.

The following information is available for each device:

Device Name: A device name is assigned during OTG installation. It can be edited on the device details page by selecting a device from the table.
Device Key: Unique key that identifies this device.
User: The user associated with this device.
Agent:
Device Exception: The device exception applied to this device (if any).
Status: Device configuration status.
Virtual Location: the location associated with this device.
Policy: The policy assigned to this device.

Go to Environment > Devices and follow the steps below to delete a device or devices.

Select the box beside the device (or devices) you want to delete and select Delete.
Select Delete to delete the device(s) or Cancel to close the window without deleting.

Managing Settings for a Single Device Print