What is the issue?

Some customers add include:spf.titan.email to their SPF records, which is not the TitanHQ SPF include: statement. include:spf.titan.email belongs to a different company, called Titan.

What is the solution?

If you are using https://cloud-out-c.spamtitan.com for outbound mail, the TitanHQ include: statement is:

include:_spf_cd.spamtitan.com

If you are using SpamTitan Private Cloud, outbound and inbound mail go through the same server(s), so you can add mx to your SPF record.

Further Info

If you have any questions, create a support ticket in the SpamTitan Help Center.