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A customer admin can follow the steps below to complete their Email Archiving setup and initial configuration. You will need your ArcTitan login credentials and your journaling email address. Contact Support if you didn't receive these details.
Note:
- The steps below are for MSPs who have ArcTitan as a standalone product. If you have Email Archiving on the TitanHQ Platform, you'll need to log in through the Platform, and add your customers there.
- If you use Office 365, you can make use of Automated Onboarding for O365 Customers.
To set up Email Archiving:
1. Log into ArcTitan. Your login URL is the applicable ArcTitan server with your company tag appended, e.g. arctitan-eu1.titanhq.com/company_tag.
Depending on your location, you will use one of the servers listed below.
| Location | ArcTitan server |
| EU | https://archive-eu.titanhq.com/titan/[your_company_tag] |
| US | https://archive-us.titanhq.com/titan/[your_company_tag] |
| UK | https://archive-uk.titanhq.com/titan/[your_company_tag] |
| Canada | https://arctitan-ca1.titanhq.com/thq/[your_company_tag] |
| Australia | https://arctitan-au1.titanhq.com/thq/[your_company_tag] |
2. Create a journaling rule on your mail server. Journaling email addresses have a common syntax that use your company tag and your ArcTitan server name. For example, if you log onto
https://archive-eu.titanhq.com/titan/company_tag
your journaling email address is
company_tag@archive-eu.titanhq.com.
Once you have completed the steps above, your mail will be searchable in ArcTitan. You may also want to complete the optional steps below:
If you have additional mail that needs to be imported into your archive, please contact Support.
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