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Useful Information

Anonymous or Misidentified Users
  SaaS   DCI   When viewing browsing activity from Reporting > History, do many users appear as Anonymous, or show an incorrect u...
SSL Cert Update: Users Not Seeing their Block Page
SaaS DCI     Description Users are seeing a certificate error page instead of the WebTitan block page when visiting a website that is block...
Offboarding from WebTitan
If you are canceling your WebTitan service, you will need to follow the offboarding steps below before your service deactivation date (i.e. when your renewa...
WebTitan Upgrade FAQ
Why can’t I log in to WebTitan? We are upgrading customers on a phased basis to our latest release – WebTitan Errigal (5.02), bringing you a newly designed...