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TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

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SpamTitan(8.00 or Earlier)

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Announcements

Significant Delay on SpamTitan Cloud Outbound (cloud-out-c/cloud-out-d) --- 09 Oct, 2025
Date:  3:30 PM ET US / 8:30 PM GMT +1 We have identified a large backlog of mail our outbound servers, that had been going on for some time. That ba...
Outbound Delay: Cloud-out-c/d cluster - 02 Oct, 2025
Dear Customer, We have identified a problem causing delays in outbound mail delivery on the cloud-out-c/d cluster. Our team is actively troubleshooting ...
Mail Delay: us2-smtp-ui cluster - 23 Sep, 2025
Date/Time: 16:40 GMT+1, 23 Sep, 2025 We are currently experiencing a mail processing backlog. Email delivery remains active, and the queue is being clea...
Actions in Quarantine Report
Dear Customers, We are currently experiencing an issue with the links in quarantine reports. Our developers have identified the root cause and will release...
Mail Delay: us2-smtp-ui cluster - 10 Sep, 2025
Date/Time: 16:00 GMT+1, 10 Sep, 2025 We are currently experiencing a mail processing backlog. Email delivery remains active, and the queue is being clea...
Mail Delay: us2-smtp-ui cluster - 9 Sep, 2025
Date/Time: 16:00 GMT+1, 9 Sep, 2025 Around 16:00 GMT +1, there was slowdown in mail flow on US2 SpamTitan clouds. Queues are now clear. Apologise again f...
Mail Delay: us4-smtp-ui cluster --- 3-4 Sep, 2025
Date/Time: 4:15 PM ET, 3 Sep, 2025 Around 10:00 AM ET US, there was slowdown in mail flow on US4 SpamTitan clouds. The backlog should be cleared in abo...
Rate Control Deferred on cloud-out-c/cloud-out-d.spamtitan.com
Date: 23 Apr 2:07 AM GMT/22 Apr 10:07 AM ET US Earlier this evening, an incorrect rate control entry was put in that caused many incoming messages to our ...
Mail Flow Delay US4.titanhq.com SpamTitan Cloud
We have identified a slowdown in mail flow on  US4 SpamTitan clouds. Our team is actively working to clear the backlog and restore normal operations a...
Quarantine Report Confirm button
Date: 5 November, 2024 Dear customers, Today, November 5th, we are rolling out a confirm button on quarantine reports to ensure that when links are clic...