This was a problem we experienced with Windows machines.

This has since been resolved. To resolve this, please uninstall the current agent and re-deploy the agent using the latest release. 

Please see this in the below documentation:

https://docs.titanhq.com/en/28616-downloading-and-installing-otg-2-for-windows.html

If you are using Errigal please see the documentation below:

https://support.titanhq.com/en/31266-downloading-and-installing-otg-for-windows.html