We are currently experiencing intermittent access issues with LinkLock, specifically affecting users on Comcast networks.

If you are having problems with LinkLock links, you will see something like this:

This looks like a problem limited to those that use Comcast routers, specific where it redirects DNS to their servers (SecurityEdge)


To check run the following nslookup:
nslookup linklock.titanhq.com

that should look similar to this:




if you see something like this, this is most likely related to Comcast:

Similar article, related to SecurityEdge
https://webtitancloud.freshdesk.com/a/solutions/articles/4000197262?portalId=47779


At least 5 customers have said SecurityEdge/New Security service was reenabled w/out their knowledge and disabling it fixed the problem.