Go to Basic Configuration > Local User Accounts and follow the steps below to reset a user's password.

  1. Enter the user's full or partial username or primary email address in the search bar to locate their details:

    ATA-local-user-accounts-full-search-bar.jpg

  2. Click the Reset Password button in the Actions column.

  3. Click OK in the confirmation window.

  4. An email is sent to the primary email address for the user with a new password. It is recommended that the user logs in and changes their password as soon as possible.