Who: SpamTitan V8 Cloud customers

When: 

• Cloud VWX Customers  - 10th October 
• Cloud JKL Customers - 14th October
• Cloud PQR Customers  - 15th October

What: SpamTitan v8 upgrade to v9.

Will my and my users login details change? 

- Domain group administrators will be created as user+domain-group-name@domain.com;

- Domain administrators will be created as user+managed-domain@domain.com;

- Users will keep their user@domain.com.

The passwords are going to be replicated. 

This is a substantial upgrade bringing current SpamTitan Clouds into our new SpamTitan Skellig shared environments.

SpamTitan Skellig includes: 

• Updated and modern UI.  
• Advanced anti-spam engine. 
• Improved navigation and better administrative functions across the board.  
• Easier onboarding of new users.   

The latest Virus Bulletin Q2 quarterly results demonstrate that the new spam engine has an exceptional catch rate and false positive rate. We're eager to bring our current Private Cloud customers into a SpamTitan Skellig environment to benefit from this, along with the ease of operating the new UI.  

Article available here: https://www.virusbulletin.com/virusbulletin/2024/06/vbspam-comparative-review

How a upgrade works: 

A upgrade entails a brand new account created within SpamTitan Skellig for you, using a snapshot of your current SpamTitan Cloud at that point in time. This means that your current configurations are all mapped over, and are the basis for your account. Once the account has propagated in the new interface, we then start to relay mail via the MX Record to the new SpamTitan Skellig account. This way we have the most recent version of your SpamTitan Cloud (allowed/blocked/pattern filters) as the basis for your account.

As part of our validation process, we perform checks to ensure all configurations are done correctly. One crucial step involves sending a test email to a random address associated with each domain on your server. This ensures that everything is in order and helps us prevent any potential issues.

When the pre-check is successful, the upgrade will take place during an agreed notified time period. Please be assured that there is no downtime or loss in email. 

Below is a full list of FAQs explaining more elements of the migration. If you have a question that is not addressed below, please email the team at ST9upgrade@titanhq.com and we will take care of your questions. 

FAQ:

What is the process for this upgrade? 

If the pre-migration check is successful your account will be updated within a defined window. Once updated we will confirm with you and supply the new URL to access the new SpamTitan Skellig account. 

There is no downtime with this, and mail will flow through the new account instantaneously.

Will there be changes to mail flow behavior?

As your current SpamTitan Cloud settings are being migrated into a new environment and are the basis for your SpamTitan Skellig account, you may notice slight changes in mail flow after a migration, particularly Greylisting. Do not be concerned about this as the new anti-spam engine adjusts itself relatively quickly. Greylisting will be disabled by default but can be reenabled if required within the Domain Configuration settings for a particular Domain.

What is being migrated over to my new account in SpamTitan Skellig?

Allow/block lists, geoblocking settings, pattern filters, link lock settings, domain policies, user policies, and users will all migrate over.

Note that History and Quarantine don't migrate across.

Is there anything else not being migrated?

History and Quarantine data can't be migrated, but you can still access the SpamTitan Cloud environment for 30 days post update. 

What will happen to my configurations? 

Your configurations will be moved to the new server, not needing you to make changes.  

What will happen to my quarantine items? 

The old interface will be left running for 30 days. 

If you need to access the quarantine, please access your old URL. 

Your users might receive 2 reports on the first day after upgrade as there might be a quarantined item in both servers, pre and post upgrade. If you have set 'new items since last report' as the content, this will stop on second day after migration.

If you have set reports to run with 'all items in quarantine' your users may receive 2 reports. One report will come from the older instance, and one from the new Skellig environment. We would recommend going through the quarantine prior to a upgrade and releasing/deleting mail and/or turning off reports for that domain, if you wish for users to not receive two reports.

How will I log in? 

There will be a new URL to access the new UI provided by the team post-upgrade.

When will the old Cloud server be powered down? 

30 days post upgrade. 

What is better about Skellig? 

We have enhanced the user experience with a brand new UI, making it easier to navigate and admin. 

It also sees us introduce a new anti-spam engine with exceptional catch rates.

Within domain policy and user policy, you can now hard block marketing emails.

Multi release/delete in Quarantine.

We're continuously striving to improve all aspects of the product, so you will see a lot of improvements throughout the year.

Will I still receive quarantine reports? 

Yes. After the change and while the old infrastructure is active, you may receive two quarantine reports the day after the upgrade.

Further information regarding quarantine reports:

Quarantine reports generate once per day in the middle of the night (approx. 12am to 6am) based on your location in relation to server location.

Will my and my users login details change? 

- Domain group administrators will be created as user+domain-group-name@domain.com;

- Domain administrators will be created as user+managed-domain@domain.com;

- Users will keep their user@domain.com.

The passwords are going to be replicated. 

Do I need to update my MX records? 

No.

What is the quarantine period on Skellig?
 21 days 

Does 2FA carry over?

No, you will have to set up on the new Skellig environment once you’re migrated

Please click the image below to bring you to a demo of the new SpamTitan Skellig environment

https://www.youtube.com/watch?v=2yWIJE51X4k

We will also be conducting webinars, so please keep an eye out for an email with updates on this, as well as on this page.