1159 - How to backup and recover OneDrive : TitanHQ Helpdesk

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PAGE CONTENTS

Introduction
- What is supported?
- What is not supported?
Guides

Introduction

Backup and recovery of OneDrive forms part of our Microsoft 365 service offering. Watch our video below to learn more.

What is supported?

Redstor currently supports the following:

Recovery to original location (overwrite)
Recovery back to OneDrive (new folder)
Recovery using InstantData
Single item recovery
OneNote notebooks are supported but backups will complete with warnings.
- OneNote class notebooks are restored as a folder containing standard notebooks.

What is not supported?

The Recycle Bin is not currently backed up.
It is not possible to exclude specific file types from backups.
Version history is not backed up.

Guides

Use the guides below to manage your OneDrive backups.

How to add a backup set

To add a backup set, you need to be both a RedApp company administrator, and a Microsoft 365 global administrator for your tenant organisation. Read more about Microsoft's admin roles in this article on their knowledge base.

1. On the RedApp home page, go to My Company or to the relevant customer company in the sidebar on the left.

2. To add a new backup set, go to Microsoft 365. If you do not see Microsoft 365 listed, you will need to add it as a product.

3. Click Add at the top right and go to Add backup set.

4. Select OneDrive and click Sign in.

5. You will need to sign into Microsoft 365 and provide Redstor with permission to access your data. Click Accept.

Note: If you encounter an "Access denied" error, click here.

6. You can now make your backup selection based on your organisational structure. The Microsoft tenant ID for the specific tenant is shown at the top of the page to assist in backup selection.

For group-based backup selection:

Note: These groups refer to Microsoft Entra groups (previously known as Azure Active Directory security groups), and not to Redstor backup groups as they are known to Storage Platform Console users.

Watch our video or follow the steps below.

Select Groups and click Next.

By default, all groups will be selected for backup. To retain this selection and proceed, click Add.

Alternatively, you can deselect the groups you do not want to backup, or deselect all and select only the groups you want to backup. Note that it may take a while for all groups to load.

You can drill down into groups to select specific subgroups for backup.

You can also use the search field to find a specific group.

Once you are satisfied with your selection, click Save and proceed to Step 7 of this guide. If you do not want to create this backup set, click Cancel at the top right.

You will be asked to confirm that you want to discard the backup set. Click Discard.

For user-based backup selection:

Note: If you intend to select a large number of users and regularly make changes to the selection, it is easier to use this workaround.

Watch our video or follow the steps below.

Select Users and click Next.

By default, all users will be selected for backup. To retain this selection and proceed, click Save. You can also enable Include new accounts to ensure that future additions to this tenant are automatically added to the backup selection.

Alternatively, you can deselect the users you do not want to backup, or deselect all and select only the users you want to backup. Note that it may take a few moments for all mailboxes to load. Once you are satisfied with your selection, click Save and proceed to Step 7 of this guide.

If you do not want to create this backup set, click Cancel at the top right.

You will be asked to confirm that you want to discard the backup set. Click Discard.

7. Once you have saved your selection, you will be taken to the home page for the new backup set, showing the relevant M365 tenant ID on the Backup selection card. The backup set name (in this case "OneDrive") will appear in the sidebar.

To queue a backup immediately, click on the menu icon at the top right and go to Backup.

Once your first backup has completed, you can customise which columns you see in the backups table. To do this, click on the columns icon on the right, next to the search bar.

Select which columns you would like to see, then click Apply.

To view an audit trail of key actions and which users performed them, click on the inspect icon at the top right of the page.

How to edit a backup set

1. On the backup set home page, go to Edit from the Backup selection card.

2. Select/deselect the groups/users you want to add/remove and click Save to apply your changes.

You can also use the search field to find a specific group/user.

To discard your changes, click Cancel at the top right.

You will be asked to confirm that you want to discard the changes. Click Discard.

The new number of groups/users selected will show under Backup selection on the backup set's home page.

Note:

Accounts that have been removed from the backup selection are still retained on the Storage Platform until you permanently delete them using the Storage Platform Console. Read more in Article 1384 .
If you need to switch from user-based to group-based backup selection, see Article 1365 .

How to configure the backup schedule for a backup set

1. On the home page for the relevant backup set, click on Backup schedule > Edit.

2. Select the days on which you would like backups to run, as well as a backup time. You can choose between daily and custom backups.

For daily backups, select the number of backups per day (1 or 3). In the case of 3 backups per day, the backups will run at the specified backup time, as well as 8 hours after and 16 hours after the specified time. For example, if the specified time is 02:00, backups will run at 02:00, 10:00, and 18:00. Running multiple daily backups instead of a single daily backup will not incur additional costs.
Note: Multiple daily backups is only available as part of our M365 Premium edition. If you do not see the option to schedule multiple daily backups, you are on a legacy pricing plan. If you would like to enable multiple daily backups, please speak to your account manager about upgrading.
For custom backups, select the days and time that you want your backups to run.

3. Click the check mark at the top right to save your settings.

How to recover a backup set

To recover data, you need to be both a RedApp company administrator, and a Microsoft 365 global administrator for your tenant organisation. You will need to authenticate before any recovery. Read more about Microsoft's admin roles in this article on their knowledge base.

Watch our video for an overview of your recovery options, or follow the steps below.

1. On the home page for the relevant backup set, locate the account you want to recover. Use the search field to help you if you have a large number of users. Expand the account menu (three dots) on the right and click Recover.

You can also select multiple accounts to recover.

Note: If you need to recover multiple accounts, it is advised to recover them in bulk and not in sequence. It is not possible to queue a recovery while another recovery for the same backup set is in progress.

To recover an individual item from an account, expand the menu and click Open.

Then drill down and make your selection. Use the search field to find a specific item. Click Recover when you are ready.

You can also select a specific backup date to recover, and then select All to recover everything from that backup.

2. When recovering an account, you can choose between the following options:

Different account recovers the account's data to a new folder named Redstor Restores in a different OneDrive. Within this folder will be a folder with the selected backup date's timestamp as its name. This is where the data will be recovered.

To proceed with this recovery method, you will need to specify the drive you want to recover to. Note that the target account must be in the same backup set as the source account.
Overwrite recovers the account's data to its original location, overwriting whatever is present there.
New folder recovers the account's data to a new folder named Redstor Restores in the original OneDrive. Within this folder will be a folder with the selected backup date's timestamp as its name. This is where the data will be recovered.

Watch our video for a step-by-step guide to this recovery method.

Note: Files restored back into OneDrive will have their original timestamps preserved, but other metadata and permissions will not be restored.

Recover using InstantData generates a shareable link that can be used to recover the account's data. Each link can only be used to initiate one restore. Watch our video or follow the steps below to proceed.

Use the Copy option to share a link to the InstantData application, or Download the application immediately.

Run the application on the machine where you want to recover the data. Select between permanent and temporary recovery, then simply drag and drop files from the application into your File Explorer to recover them.

InstantData Temporary can also be used to check if backed-up files will be recovered correctly in the event of a disaster. A file's size shown in InstantData should correspond to the file size shown in the file's properties. However, this file size is likely to differ from the size shown for the same file in OneDrive Storage Metrics, because this refers to the cumulative size of all versions of a file. There may be a significant discrepancy between the file size shown in Storage Metrics and the file size shown in the file properties. To verify that a file will recover correctly, compare the file size shown in InstantData to the file size shown in the file properties, not the size shown in Storage Metrics.