To assist in diagnosing issues that have not been seen before, your Redstor Support officer may need improved (i.e. debug-level) logging, known as trace logging. To put the relevant StorageServer or MirrorServer into trace or debug mode for this purpose, do the following: 

1. On the relevant StorageServer or MirrorServer, navigate to the directory C:\Program Files\Attix5 Pro\Storage Platform\

2. Make a copy of the StorageServer.NLog.Config file in case you need to roll back to it, then open the file in a text editor.

3. Find the section near the bottom that contains

logger name="*" 
minlevel="Info" 
writeTo="LogFileBuffer"

4. Change "Info" to "Trace" or "Debug" . It should now show as

logger name="*" 
minlevel="Trace" 
writeTo="LogFileBuffer"

5. Save the file. There is no need to restart the Storage Server service - it will now output trace logs.

WARNING: Do NOT leave a server in trace mode for prolonged periods, as logs can be extremely large in size and may overfill your C: drive.