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Troubleshooting
Antivirus software, while performing its intended defence operations, can severely limit backup service performance and even corrupt backup processes. For t...
Symptom New Google Drive and Gmail accounts are created but do not back up. An "access denied" error presents with the description "Requeste...
This article contains a collection of errors that are commonly encountered in backing up and restoring Azure Virtual Machines. Use the Suggested action colu...
Symptom
When attempting single item recovery from your Azure Blob Storage snapshots list in the RedApp, no blobs (objects) are visible.
Solution ...
Symptom
Attempts to move local copy files to a Samba share or from a Samba share to a local/other file share fail in the vast majority (80%) of cases.
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Symptom
Full System Backup will not complete, reporting a problem with BITS VSS writer (Background Intelligent Transfer Service Volume Shadowcopy Service ...
Note: This option is available from v18.4
When enabling Windows Image Backup in ESE, the Agent leverages Windows Server Backup technology in order to perf...
Symptom On attempting to invite a new user to the RedApp, the following error is seen: Cause This error presents if no identity provider has been s...
Symptom When adding users to the RedApp, the invitations are not sent and the following error is displayed: "User invitations failed. The sign-on pro...
Background
Often, due to bandwidth constraints, it may be desirable to run a backup as a snapshot backup, where data is written to a removable disk and co...