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Troubleshooting
Symptom A backup of a Google shared drive fails, with the following error displaying in the RedApp: "Shared drive is restricted to domain users only a...
Symptom After restoring a SharePoint site, the files and libraries are restored, but the restored site is not connected to a Microsoft 365 group or Teams t...
Symptom A SharePoint restore fails because our system could not find a site owner. Backups are not affected. Cause There are two ways to restore a Sha...
Symptom A SharePoint site backup fails within about one second with the error "Access to site has been blocked on AccountId=<account ID>". ...
Symptom Backups of certain Exchange mailboxes fail consistently after migration from the Exchange Web Services API to the Microsoft Graph API. The error 50...
Symptom Xero backups start on schedule, but do not complete. Cause Xero applies a daily limit of 5 000 API requests per Xero organisation, per connect...
Symptom Xero backups fail without the customer making any changes to their backup set. Cause This happens because Xero introduced authorisation change...
Symptom Machine backup (ESE) accounts that were never created by an admin appear in a backup estate. The account names are usually in all caps, like the sy...
Symptom Archiving fails with errors such as the following: Could not process 'C:\Directory\Folder\file.pdf' (account mismatch) Rehydrating 'C:...
Authentication is a required step when adding or recovering a backup set in the RedApp. If you are expecting an authentication pop-up and it is not appearin...