If you are experiencing a technical issue in the RedApp, our support team may request that you record a HAR file of the issue as it is happening. A HAR file is a log of the interactions between the web browser and a site, in this case the RedApp, and this can be helpful during troubleshooting.


To record a HAR file, follow the steps below in any browser.

  1. Open Developer Tools from the RedApp page where you are experiencing the issue:
    • Windows: Press F12 or Ctrl+Shift+I
    • Mac: Press Cmd+Option+I
    • Or right-click anywhere on the page and go to Inspect.

  2. Go to the Network tab.

  3. Clear the network log before reproducing the issue to avoid unrelated data being added.

  4. Record the issue:
    • Make sure the red circle at the top left of the Network tab is active (recording). If it's grey, click it to start recording.
    • While the Network tab is recording, perform the actions that result in the issue you are experiencing.

  5. Save the HAR file to your computer:
    • In Chrome or Edge: Right-click anywhere in the list of network requests and go to Copy > Copy all as HAR (sanitized).
    • In Firefox: Click the gear icon in the Network tab and choose Save all as HAR.

  6. Zip the HAR file before sending it to the support team.