Bare Metal Recovery (BMR) logs are written by the BMR agent to a dedicated config disk during restore operations. These logs are not streamed to the Full System Recovery (FSR) GUI on the customer's side nor to any internal location that our support team or developers have access to. To review the details of a restore or to troubleshoot failures, you will therefore need to mount this config disk and inspect the logs on that volume. 

You can give our support team access to these logs for troubleshooting purposes, as shown in the last step.


Background

In FSR to Azure and Azure Mobility, FSR performs the initial setup tasks of partition mapping and creating a storage container, a VM, and its disks. It then uploads the BMR agent to a dedicated config disk (approximately 10 GB). This disk is attached to the VM that is being restored, and is named according to the following convention: 

{name_of_ese_account_being_restored}-{backup date}-VHD0.vhd

Example: 

Tyler-Dell-251006-100159-VHD0.vhd

The BMR agent handles the data restore to the target disks while FSR waits for completion. When the restore ends (either by completing successfully or due to a failure), the agent’s logs remain on that config disk. To access these logs, follow the steps below.


How to access the logs

1. Navigate to the restored VM, then go to Settings > Disks and click on the config disk named *-VHD0.vhd.

2. On the disk resource overview, click on Create snapshot.

3. Navigate to the newly created snapshot and go to Settings > Snapshot export.

  • In the field URL expires in (seconds), enter the number 604800 (7 days) to allow time to download the snapshot.
  • Click on Generate URL. Copy the whole URL that is displayed and send this to the support team.