01 Nov, 2024 14:26 GMT 


ArcTitan is currently experiencing issues with processing journaling emails.
Our team is actively working to resolve this issue as a top priority (P1) and is committed to restoring normal operations as quickly as possible. We will communicate further updates to you immediately.


 

01 Nov, 2024 17:45 GMT


Our teams are still troubleshooting, we have seen if  "Always use TLS" is disable in the mail connector and archiving will resume via journaling. 



01 Nov, 2024 22:15 GMT

Journaling/SMPT Services will be coming back in stages and emails should start appearing again. There will be a backlog of email that will take time to catch up with completely.

01 Nov, 2024: 23:15 GMT

Normal service has been restored.  Backlogs should be cleared in one hour +/-.


FAQ:
Will I lose emails?
We want to reassure you that while archiving is not currently happening, all mail will be archived on the service once normal operations resume. Your archived mail is safe, and we are taking every necessary step to address the issue.

Can I still use the Portal?
Yes, the Archives portal remains available, and search and imports are fully functional.

Thank you for your patience and understanding during this time. We will keep you informed through this ticket as we have more information.