1423 - RedApp user roles : TitanHQ Helpdesk

When creating a new user on the RedApp, you can assign that user access and permissions relating to certain companies (customers) and/or products. Note that the term "companies" in the RedApp also includes other types of customer organisations, such as schools.

Depending on what you give a user access to, they will have one of the following roles:

Partner Admin: can manage all companies (including their own, e.g. creating other partner users) and products assigned to them
Partner User: can manage all companies and products assigned to them
Company Admin: can manage their own company (e.g. creating other company users) and all products assigned to their company
Company User: can manage all products assigned to their company
Company ViewOnly: can view all products assigned to their company
Product User: can manage one product assigned to their company
Product ViewOnly: can view one product assigned to their company

A summary of the various roles can be seen in the table below.

Action	Partner Admin	Partner User	Company Admin	Company User	Company ViewOnly	Product User	Product ViewOnly
Add users	Yes	Yes	Yes	No	No	No	No
View users	Yes	Yes	Yes	No	No	No	No
Edit users	Yes	Yes	Yes	No	No	No	No
Manage Marketplace	Yes	No	No	No	No	No	No
Add products	Yes	Yes	Yes*	No	No	No	No
Edit products	Yes	Yes	Yes	No	No	No	No
Remove products	Yes	Yes	Yes*	No	No	No	No
Add partner	Yes	No	No	No	No	No	No
Edit partner	Yes	No	No	No	No	No	No
Remove partner	Yes	No	No	No	No	No	No
Add customer	Yes	Yes	No	No	No	No	No
Edit customer	Yes	Yes	No	No	No	No	No
Remove customer	Yes	Yes	No	No	No	No	No
Add policies	Yes	Yes	Yes	No	No	No	No
Edit policies	Yes	Yes	Yes	No	No	No	No
Remove policies	Yes	Yes	Yes	No	No	No	No
Add collections	Yes	Yes	Yes	No	No	No	No
Edit collections	Yes	Yes	Yes	No	No	No	No
Remove collections	Yes	Yes	Yes	No	No	No	No
Add folders (groups)	Yes	Yes	Yes	No	No	No	No
Edit folders	Yes	Yes	Yes	No	No	No	No
Remove folders	Yes	Yes	Yes	No	No	No	No
Add backup selection	Yes	Yes	Yes	Yes	No	Yes	No
Edit backup selection	Yes	Yes	Yes	Yes	No	Yes	No
Add backup schedule	Yes	Yes	Yes	Yes	No	Yes	No
Edit backup schedule	Yes	Yes	Yes	Yes	No	Yes	No
Recover data	Yes	Yes	Yes	Yes	No	Yes	No
Delete data	Yes	Yes	Yes	Yes	No	Yes	No
View suspicious files	Yes	Yes	Yes	Yes	No	Yes	No
Manage suspicious files	Yes	Yes	Yes	Yes	No	Yes	No
Use remote access	Yes	Yes	Yes	No	No	No	No
Read audit trail	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Configure 2FA	Yes	Yes	Yes	No	No	No	No
Manage email notifications	Yes	Yes	Yes	Yes	No	Yes	No
Add trials	Yes	Yes	Yes	No	No	No	No
View estimated cost	Yes	No	Yes*	No	No	No	No
Remove seats	Yes	Yes	Yes	No	No	No	No
View seats	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Add company policy**	Yes	No	No	No	No	No	No
Edit company policy	Yes	No	No	No	No	No	No
Remove company policy	Yes	No	No	No	No	No	No
View company policy	Yes	Yes	Yes	Yes	Yes	Yes	Yes
View sign-on providers	Yes	Yes	Yes	Yes	Yes	No	No
Add sign-on providers	Yes	No	Yes	No	No	No	No
Edit sign-on providers	Yes	No	Yes	No	No	No	No
Remove sign-on providers	Yes	No	Yes	No	No	No	No
View RedApp integrations***	Yes	No	No	No	No	No	No
Edit RedApp integrations	Yes	No	No	No	No	No	No
Remove RedApp integrations	Yes	No	No	No	No	No	No
Add RedApp integrations	Yes	No	No	No	No	No	No
Add bundles	Yes	No	No	No	No	No	No
Edit bundles	Yes	No	No	No	No	No	No
View bundles	Yes	No	No	No	No	No	No
Remove bundles	Yes	No	No	No	No	No	No

*Direct customers only

**This action currently refers to the company's Microsoft 365 retention policy.

***Current integration options include the RedAPI, ConnectWise, and Backup Radar.

1423 - RedApp user roles Print

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