Got a question or need assistance? We'd love to hear from you.


Ways you can reach us:

Be sure to check our Service Status board for updates on possible outages or disruptions.

 

Log a ticket with our Support Team

Need assistance with a Redstor product-related issue? Submit a ticket to our Support Team and we'll be in touch.


The quickest way to do this is to sign into the RedApp and log a ticket through Redstor Instant Assistance (RIA). To do this, click on the sparkle icon at the top right of the RedApp interface and follow the prompts.



If you need help submitting a ticket, see Article 110 for step-by-step instructions.

 

Speak to a support consultant

You can reach our service desks by calling one of the numbers below. Our support consultants are available during the times listed here and can assist in supporting all regions.

  • United Kingdom: +44 (0) 118 951 5200
    • 09:00 to 17:00 UTC / BST
  • United States: +1 (833) 584 2812
    • 09:00 EST to 17:00 PST
  • South Africa: +27 (10) 534 7691
    • 09:00 to 17:00 SAST

For Severity 1 issues, our service desks are available 24/7/365.

 

Visit our website

Not looking for product support? Reach our Accounts, Sales or any other team from our main site. You can find our service level agreement (SLA) here.