Ways you can reach us:


Be sure to check our Service Status board for updates on possible outages or disruptions.

 

Log a ticket with our Support Team

Click on Submit a ticket from anywhere on the Support Portal. If you do not yet have a Support Portal user, you will be asked to sign up.


You can also log a ticket from within the RedApp, as described in Article 110.

 

Speak to a support consultant

You can reach our service desks by calling one of the numbers below. Our support consultants are available during the times listed here and can assist in supporting all regions.

  • United Kingdom: +44 (0) 118 951 5200
    • 09:00 to 17:00 UTC / BST
  • United States: +1 (833) 584 2812
    • 09:00 EST to 17:00 PST
  • South Africa: +27 (10) 534 7691
    • 09:00 to 17:00 SAST

For Severity 1 issues, our service desks are available 24/7/365.

 

Visit our website

Not looking for product support? Reach our Sales team from our main site. You can find our service level agreement (SLA) here.