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StorageServer offline for unplanned maintenance (UKDC4SS95) - RESOLVED
Posted: 31 July 2026, 14:09 UTC We are performing unplanned maintenance on the StorageServer ukdc4ss95.pro.redstor.com. This server will not be available ...
Network maintenance (ZADC1 & ZADC2) on 29-30 July 2026
Posted: 28 July 2026, 13:35 UTC Planned maintenance by a third-party supplier will be performed on our ZADC1 and ZADC2 data centres in South Africa on 29 ...
ArcTitan platform authentication issue
Posted: 16 July 2026, 12:22 UTC We are aware of an authentication issue on our ArcTitan platform. Archiving is taking place and the only impact is the abi...
Fix for failed Xero and Salesforce backups being rolled out
Posted: 10 July 2026, 07:03 UTC We are currently rolling out a fix to address Xero and Salesforce backups that started failing on 9 July. Updates will b...
Xero and Salesforce backup products are being retired
Posted: 03 July 2026, 08:51 UTC The Backup & Recovery products for Xero and Salesforce are being retired.  These products are no longer available ...
M365 and Google Workspace backups to storage servers in UKDC4 failing
Posted: 01 July 2026, 06:49 UTC UPDATE: The issue has been resolved and backups have resumed. Backups will be temporarily delayed due to a backlog. We ar...
Delays to cloud backups
Posted: 02 June 2026, 09:07 UTC Customers in all regions should expect delays to cloud backups (Microsoft 365, Google Workspace, Salesforce and Xero) due ...
Windows 11 update causes issues with backups (CyberSentriq not currently affected)
Posted: 05 May 2026, 11:38 UTC Microsoft's KB5083769 security update, released in April 2026, is causing issues with third-party backup applications r...
Entra ID issue reported
Posted: 27 April 2026, 11:22 UTC Status: Mitigated Description:  Update: The issue has been identified and we are now monitoring to insure backups are n...
ZAIS1 (NTT) Connectivity Issues
Posted: 21 April 2026, 15:38 UTC Status: Resolved Description:  We are currently experiencing connectivity issues into the ZAIS1 data centre in South Af...