1433 - ESE agent loses account settings after a missed backup Print
Modified on: Tue, 5 Aug, 2025 at 1:19 PM
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WebTitan Mac OTG Agent Network Connectivity on macOS 15.4 - See article here
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TitanHQ Platform
WebTitan(Sugarloaf 5.01+)
WebTitan(4.17 or Earlier)
SpamTitan(Skellig 9.00+)
SpamTitan(8.00 or Earlier)
SafeTitan
ArcTitan
EncryptTitan
Symptom
After a backup has been missed or skipped, on opening the agent the user is presented with the Account Wizard for creating a new account (or reconnecting to an existing account). The account settings appear to have been lost.
Cause
The backup agent is unable to save its own settings files (connection.properties), or the settings files have been quarantined, usually as a result of either a full disk or an issue with antivirus software.
Solution
If the problem is a full disk, clear space on the disk before attempting to reconnect to the backup account.
If the problem is antivirus, add the recommended antivirus exclusions to the agent before attempting to reconnect.
You can find the steps for reconnecting to an account here.