Service desk emails to Gmail delayed or contain empty information fields : TitanHQ Helpdesk

Service desk emails to Gmail delayed or contain empty information fields Print

Modified on: Fri, 17 Jul, 2026 at 9:27 AM

Posted: 21 November 2023, 15:35 UTC

Symptoms: Email notifications from Redstor Support and Redstor knowledge pages (support.redstor.com) to Gmail addresses or Google-managed email domains may be heavily delayed or contain unpopulated information fields.

Scope: Email notifications from Redstor Support and Redstor knowledge pages (support.redstor.com) to Gmail addresses or Google-managed email domains.

Cause: TBA, awaiting post-mortem from upstream software vendor.

Status: Resolved by upstream software vendor

Last update by software vendor: [2023-11-21 16:35 UTC] "Since addressing the remainder of the Gmail backlog, our teams are confident with our continued observed successful delivery of outbound emails to Google-managed domains, and as such this incident will now be resolved. Thank you for your patience as we completed our investigation."

Update history

Last Update: 2023-11-22 10:29 SAST

Did you find it helpful? Yes No

Service desk emails to Gmail delayed or contain empty information fields Print

Related Articles