Posted: 15 November 2023, 08:00 UTC

Symptoms:

  • Attempts to recover data using the InstantData Temporary ('IDT') option: IDT virtual volume will mount and the user may be allowed to navigate the directories, but will be unable to copy data from the IDT instance.

  • Attempts to recover data using the InstantData Full System Recovery ('FSR') option: Initiation will fail with the error "Unable to parse ASR document".

Scope:  InstantData Temporary (IDT), InstantData Full System Recovery (FSR); when connecting to StorageServer version 23.11.9.11381 .

Cause:  A software incompatibility in service components was discovered in production which was not detected in testing.

Status:  Resolved

Workarounds:

  • Option 1: For Machines products, select the option Use transparent proxy in the InstantData recovery wizard when initiating an InstantData recovery session.

  • Option 2: Use InstantData Permanent ('IDP') as an alternative.