Posted: 04 June 2024, 07:00 UTC

Description: Traffic routing issues from Redstor's UK datacentres to Azure UK South region are impacting response times and availability for Account Server addresses in Redstor's UK datacentres.

Scope: Console users may experience issues logging in to the Platform, and legacy SE/DL accounts may also experience issues authenticating prior to backing up.

Users / client machines who resolve the sp.pro.redstor.com address to an address in the range 91.224.152.0/24 or 91.224.153.0/24 may be affected if they have network restrictions in place to only allow these regions.

This is against recommended practice as per the network requirements KB article: Redstor Network Requirements

Update history

Update (2024-06-04 10:10 UTC):

Redstor have adjusted traffic routing to bypass the affected DCs and send traffic directly to the Azure based account servers. The Redstor team will continue to monitor.

Update (2024-06-04 14:05 UTC):

The underlying issue has been addressed and indicated as resolved by the network provider.The Redstor team will continue to monitor.

Current Status (2024-06-04 16:13 UTC):

Incident resolved as normal behaviour has been resumed.

Next Status Update: None planned.