Posted: 13 January 2025, 12:22 UTC

Status: Change deployed

Description:  As part of our commitment to modernize and optimize our systems, we are replacing our current ticketing platform with an upgraded solution.

During the scheduled changeover, email responses to Technical Support enquiries from our Technical Support Team may be delayed or, in some cases, not sent. We have taken all possible measures to mitigate the chance of disruptions; however, there may still be some unavoidable occurrences during the changeover window.

Should you require assistance, please reach out to us telephonically where a member of our team will be happy to assist you.

Scope:  Change window: 14 January 2025, 09:00 – 13:00 UTC (4 hours)

Impact window: 30 minutes

Scope: Redstor internal systems – Technical Support Service Desk

Impact: Possible delays to email response from Technical Support tickets, possible email response not sent from Technical Support tickets

Status:  Change deployed

Update history

• 01/14/2025 14:34:00 (UTC):  Changeover and service enquiry migration succeeded. CC'd recipients could not be migrated. Requesters and recipients are advised to CC additional stakeholders in further email responses, as desired.