Posted: 28 January 2025, 11:45 UTC

Status: Change deployed

Description:  As part of our commitment to modernise and optimise our systems, we are continuing the deployment of Service Cloud. Phase 2 will migrate the support enquiry webform and knowledge base to our new platform, redirecting all support page traffic to the new platform.

We anticipate no disruption during the transition.

Scope:  Redstor support systems – knowledge base and ticket submission webform

Change window: 30 January 2025, 09:00 – 11:00 UTC

Impact window: No disruption expected

Front-end changes expected:

‘support.redstor.com’ replaced with ‘redstor.my.site.com/support/s/’ temporarily (All traffic will redirect to the new support page’s URL).

The ticket portal remains unavailable until Phase 3 (Deployment schedule TBA).

Should you require assistance, please reach out to us, where a member of our team will be happy to assist you.

Status:  Change deployed

Update history

• 01/30/2025 10:12:00 (UTC):  Change succeeded, testing succeeded at 09:41