Posted: 10 March 2025, 08:05 UTC

Status: Change deployed

Description:  Redstor Support’s Experience Cloud will provide a unified interface for partners and customers to manage their support interaction seamlessly, replacing our old ticketing portal for signed-in users.

Through the new dashboard, users will have full visibility of their support cases, including status updates, case history, and related details.

Scope:  Our Experience Cloud will be rolled out in two phases:

Phase 1 (starting 18 March):

As a partner/customer, you will need to request log-in credentials to access our Experience Cloud portal. To do this, simply submit a ticket requesting access. Once your access has been authorised, you can log in and enjoy a smoother support journey.

Until the end of Phase 1, support cases can still be logged via:

- Our Support Portal

- RIA (Redstor Instant Assistance), our AI assistant in the RedApp (follow these steps)

Phase 2 (date to be confirmed):

From the start of Phase 2, support cases can only be logged from our Experience Cloud portal by signed-in users.

You will still be able to request log-in credentials for the portal during Phase 2 if you have not yet done so. However, you will no longer be able to log support cases without these credentials.

For more information on Experience Cloud, see our FAQ here: https://support.redstor.com/s/article/Redstor-Support-Experience-Cloud-Frequently-asked-questions

We appreciate your patience as we work to improve your support experience. Please do not hesitate to reach out to us if you have any questions.

Status:  Change deployed

Update history

• 03/10/2025 08:05:00 (UTC):  Posted