Posted: 02 April 2025, 21:00 UTC

Status: Resolved

Description:  Customers with Microsoft 365 backup accounts may see slow or missed backups in the UK and US storage regions. Other regions and account types are understood not to be impacted.

Scope:  M365 backup accounts in UK and US storage regions.

Status:  Resolved

Cause:  A software component upgrade resulted in suboptimal data transfer behaviour in the affected regions for M365 accounts.

Mitigation: The component change has been rolled back and backups have been rescheduled with backlog queues being worked through.

Update history

• 04/03/2025 10:44:00 (UTC):  Data transfer behaviour has normalised.