Update: 20 October 2026 | 09:27 (GMT+1)

The service interruption affecting the US2 server has now been resolved, and access to the user interface (UI) has been restored.

Our initial investigation indicates that email archiving services remained operational throughout the incident, with the impact isolated to the user interface, where customers experienced 503 Service Unavailable errors.

We are continuing to work with the relevant technical teams to establish the root cause of the incident and identify any necessary corrective and preventative measures.

We sincerely apologise for the disruption and inconvenience caused and thank you for your patience while we worked to restore the service.

Update: 20 October 2026 | 03:20 (GMT+1)

We are still investigating the problem of the User Interface showing "503 Service Unavailable".  We apologize again for the inconvenience.

Update: 19 October 2026 | 20:01 (GMT+1)

Our technical teams are actively investigating the intermittent service interruptions affecting the US2 server.

Initial investigations indicate that email archiving services are not affected, and the issue appears to be isolated to the user interface (UI), where customers may experience 503 Service Unavailable errors.

We are continuing our investigation and working to restore normal access as quickly as possible.

Update: 19 October 2026 | 19:42 (GMT+1)

We are currently experiencing intermittent service interruptions affecting our US2 server. Customers hosted on this server may encounter 503 Service Unavailable errors.

Our technical teams are actively investigating and working to restore normal service as quickly as possible.

This issue is isolated to the US2 server. We apologise for any inconvenience caused and will provide a further update within the next 30 minutes, or sooner if additional information becomes available.

We apologise for any inconvenience caused and will provide a further update shortly.

CyberSentriq Support Team