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Are you Getting too Much Spam?
SaaS DCI / Gateway   Before looking at the types of spam you are receiving, please ensure that the following tests are enabled or operational...
Experiencing Delays with Greylisting?
What is Greylisting Greylisting temporarily rejects all email and requires the sending server to send it again after 5 minutes. This delay i...
'application/octet-stream' Mime Type Incorrectly Blocking Attachments
What is the issue? Legitimate email with the MIME type application/octet-stream is being blocked as "Banned". What causes the issue? Th...
Bypassing Banned Attachments & Antivirus Tests from a Specific Sender
What is the issue? This is a description of how to create a content filter that will exclude an email from ALL but the front-line tests. What is th...
Calculating SpamTitan License Usage
What does the solution describe? This solution outlines: How license usage is calculated Which log file stores license count information ...
Emails With "Passed Unchecked" Subject Line
What is the issue? The subject of an inbound email is Passed Unchecked — similar to the Type field in Reporting > History. (It shows as Passed UNC...
Excluding an IP from SPF Validation – SPF FAIL
What is the issue? An email is blocked in Reporting > History as 'SPF FAIL', but you still want to allow the sender through on their next ...
How To Add an O365 Customer to SpamTitan
What is the issue? The steps below describe how to add an Office 365 (O365) domain to SpamTitan. What is the solution? Go to System Setup &...
IMAP Authentication Stopped Working in SpamTitan
What is the issue? Microsoft is disabling support for Basic Authentication for some protocols in O365. This is happening on a random basis for tenant...
include:spf.titan.email is -not- related to SpamTitan
What is the issue? Some customers add include:spf.titan.email to their SPF records, which is not the TitanHQ SPF include: statement. include:spf.tita...