1418 - Warning: "Could not update session settings" : TitanHQ Helpdesk

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1418 - Warning: "Could not update session settings" Print

Modified on: Tue, 5 Aug, 2025 at 1:20 PM

The backup logs show multiple warnings "Could not update session settings".

This indicates a connectivity issue between the server and the Storage Platform.

1. Ensure you have added all the recommended antivirus exclusions listed here.

2. Allow the IP ranges listed here. Run a connection test to see if these ranges and ports are open for backup and recovery.

3. Retry the backup.

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