Possible platform connection issues on legacy clients (Redstor UK) : TitanHQ Helpdesk

Possible platform connection issues on legacy clients (Redstor UK) Print

Modified on: Fri, 17 Jul, 2026 at 9:27 AM

Posted: 23 June 2025, 12:02 UTC

We are in the process of updating the IP addresses of some AccountServers, which may cause connection issues for older SE and DL clients if their firewalls do not allow all Redstor UK IP ranges.

If you restrict outbound connections, please ensure you have the correct ranges whitelisted.
The network requirements can be found in this article:
https://support.redstor.com/s/article/Redstor-Network-Requirements

Scope: AccountServer IP changes affecting Redstor UK
Window: 23 June 2025 to 26 June 2025

Should you require assistance, please reach out to us, where a member of our team will be happy to assist you.
https://support.redstor.com/s/article/1202-Contact-Support

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Possible platform connection issues on legacy clients (Redstor UK) Print

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