Home My Tickets New Ticket Knowledge Base
Documentation

TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

SpamTitan(Skellig 9.00+)

SpamTitan(8.00 or Earlier)

SafeTitan

ArcTitan

EncryptTitan

Guides

1416 - How to obtain a group GUID
On our Storage Platform, backed-up data is organised into accounts (the smallest units, e.g. a single machine), groups and collections. Multiple accounts fo...
1114 - How to restore HSM data
Hierarchical Storage Management (HSM) data consists of roll-ups that were archived before they were deleted from the Storage Platform. To make an Account’s ...
875 - How to set the cipher suite on the Storage Platform
The cipher suite used by Redstor Pro is determined by the Storage Platform. TLS 1.2 is required to connect to the Redstor Storage Platform, and supporte...
109 - How to edit the backup selection on a machine or server
In the ESE Data Management Agent, there is a number of views (see below) from which you can select data for backup. You can also simply use our Full System ...
1613 - How to create an integration between Redstor and Backup Radar
This article describes how to create an integration between Redstor and Backup Radar.  1. Follow the steps in Article 1607 to create a RedAPI service acco...
1055 - How to delete a mirrored Account from a MirrorServer
To remove a mirrored Account, you can either manually delete its folders or run a DeleteMirroredAccounts task on the MirrorServer. To do the latter: Dete...
103 - How to deploy a custom Agent MSI from the Storage Platform Console
Once you have your Console linked to your Storage Platform, you can deploy backup agents directly from the Console.  Note: If you make use of the RedA...
1041 - How to enable Windows Image Backup in ESE
Overview With Windows Image Backup (WIB) enabled, all the critical volumes on a Windows machine will be backed up (a volume being a single accessible stor...
104 - How to install an ESE Agent and create a new Account
To install an ESE Agent on Windows, you will need an installer (MSI) file. To get this file, use one of the following methods: Deploy an Agent from the Re...
101 - How to install a Storage Platform
If you're hosting your own Storage Platform, installing this platform will be the first step in getting your Redstor instance up and running. If you'...