Guides : TitanHQ Helpdesk

Mail Delay: us4-smtp-ui cluster --- 3 Sep, 2025 - See article here
WebTitan Mac OTG Agent Network Connectivity on macOS 15.4 - See article here
Scheduled Maintenance Window – 3rd September (ca1, au1, and au2) - See article here
Active Users Count Display - See article here

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Guides

1116 - How to promote a MirrorServer to a StorageServer

If you experience a server failure in the primary site, you may need to promote a MirrorServer to a StorageServer so that backups can continue. This entails...

1626 - How to export a list of backed-up users

To get a list of all users that are being backed up by a specific customer, follow the steps below in the Storage Platform Console. 1. Locate the custom...

1627 - How to request a Storage Platform Console user

Our legacy Storage Platform Console offers certain functionality, such as granular reporting, that is not currently available on the RedApp. If you are a Re...