Home My Tickets New Ticket Knowledge Base
Documentation

TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

SpamTitan(Skellig 9.00+)

SpamTitan(8.00 or Earlier)

SafeTitan

ArcTitan

EncryptTitan

Guides

1393 - How to update the mail server address for e-mail reports
  From 10 June 2022, Redstor is introducing a cloud-based mailing solution to provide better availability and interoperability for platform reports delive...
1345 - Backing up private channels and shared channels in Microsoft Teams
Important update: Restore of private channels is not supported as of 8 September 2025.   Background When a new Team is created in Teams, a linked ShareP...
1553 - How to do incremental recovery using InstantData Temporary
  It is possible to use InstantData Temporary together with Microsoft's robocopy command to perform incremental restores based on file change dates. N...
925 - How to activate InstantData
The steps below need to be performed by the Administrator to enable access to InstantData. 1. Install the supporting software Install the latest versi...
1359 - How to back up an archive mailbox
  Redstor gives you the ability to back up and recover the archive mailbox in Microsoft Exchange. Please note that the archive mailbox is not the same as t...
1412 - Azure VM Pro: How to assign the necessary roles in Azure
To enable you to add Azure VMs to your Redstor backups, three roles must be assigned to your Azure service principal: Disk Snapshot Contributor, Network Con...
1495 - How to rehydrate archived files
All archived or stubbed files can be rehydrated in one go as long as there is enough disk space available. To do this: 1. In your ESE agent, click on t...
1496 - How to increase or disable the free space threshold when rehydrating archived files
When archived files are rehydrated, they take up considerably more space than their stubs. While rehydrating stubs, the ESE agent therefore monitors the ava...
1498 - How to configure Archiving
To configure Archiving for an account, follow the steps below. 1. Click on the Archive button in the Redstor Pro ESE Agent. 2. In the Start Archiving...
1497 - How to activate Archiving
To use our Archiving feature, you will need an Archiving licence. You will also need to enable Archiving for each collection/group you want to archive. ...