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Troubleshooting
Symptom A backup fails with the error "The specified volume is nested too deeply to participate in the VSS operation. (0x8004232c)". Cause T...
Symptom A backup fails with the error "Timed out waiting for VSS operation to complete". Backup failed: Timed out waiting for VSS operation to ...
Symptom A backup fails with the following error: Could not prepare for snapshot creation (VSS writer in an unexpected state):
writer timeout (0x800423f2...
Symptom When a backup is initiated while a second VSS writer is already running, you may encounter the following error: Backup failed to complete: Could ...
Symptom An error presents that starts with "A VSS error occurred in the Windows event log" and contains the function "ConvertStringSidToSid&...
Symptom
Attempting to recover with InstantData leads to error "Response status code does not indicate success", as in the example below.
Cou...
This article contains links to articles about common errors that may be useful when troubleshooting our cloud services. Microsoft 365 Backup fails wit...
Symptom A StorageServer failure (e.g. due to hardware issues) occurs in a paired configuration of mirrored StorageServers such as the following: SS1 (HSM ...
OneDrive Storage Metrics is a way for Microsoft 365 admins to see the cumulative size of all versions of a file. Because certain types of files are often ve...
Symptom When installing the Agent EL6 rpm on CentOS 6.0 or 6.1, the installation fails with the following message: # rpm -i redstorbackuppro-19.2.27.1...