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Troubleshooting
Background
Often, due to bandwidth constraints, it may be desirable to run a backup as a snapshot backup, where data is written to a removable disk and co...
Symptom When adding users to the RedApp, the invitations are not sent and the following error is displayed: "User invitations failed. The sign-on pro...
Symptom On attempting to invite a new user to the RedApp, the following error is seen: Cause This error presents if no identity provider has been s...
Note: This option is available from v18.4
When enabling Windows Image Backup in ESE, the Agent leverages Windows Server Backup technology in order to perf...
Symptom
Full System Backup will not complete, reporting a problem with BITS VSS writer (Background Intelligent Transfer Service Volume Shadowcopy Service ...
Symptom
Attempts to move local copy files to a Samba share or from a Samba share to a local/other file share fail in the vast majority (80%) of cases.
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Symptom
When attempting single item recovery from your Azure Blob Storage snapshots list in the RedApp, no blobs (objects) are visible.
Solution ...
This article contains a collection of errors that are commonly encountered in backing up and recovering Azure Virtual Machines and Azure Blob Storage. Use t...
Symptom New Google Drive and Gmail accounts are created but do not back up. An "access denied" error presents with the description "Requeste...
Antivirus software, while performing its intended defence operations, can severely limit backup service performance and even corrupt backup processes. For t...