☰




Home My Tickets New Ticket Knowledge Base
Documentation

TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

SpamTitan(Skellig 9.00+)

SpamTitan(8.00 or Earlier)

SafeTitan

ArcTitan

EncryptTitan

Solution home Backup and Recovery Knowledge Base

Troubleshooting

1472 - Could not prepare for snapshot creation ... failed at freeze
Symptom A backup fails with the following error: Could not prepare for snapshot creation (VSS writer in an unexpected state): writer timeout (0x80042...
1455 - Error: Could not add volume ... to VSS snapshot
Symptom When a backup is initiated while a second VSS writer is already running, you may encounter the following error: Backup failed to complete: Cou...
1456 - VSS error in the Windows event log: ConvertStringSidToSid
Symptom An error presents that starts with "A VSS error occurred in the Windows event log" and contains the function "ConvertStringSidToS...
1581 - InstantData error: "Response status code does not indicate success"
Symptom Attempting to recover with InstantData leads to error "Response status code does not indicate success", as in the example below. Cou...
1617 - RedApp and cloud service errors
This article contains links to articles about common errors that may be useful when troubleshooting our cloud services.   Microsoft 365 Backup fails wit...
1272 - HSM is disabled when a MirrorServer is added as a failback target
Symptom A StorageServer failure (e.g. due to hardware issues) occurs in a paired configuration of mirrored StorageServers such as the following: SS1 (HS...
1611 - OneDrive: File size discrepancy between InstantData and Storage Metrics
OneDrive Storage Metrics is a way for Microsoft 365 admins to see the cumulative size of all versions of a file. Because certain types of files are often ve...
1207 - Agent EL6 rpm does not install properly on CentOS 6.0, 6.1
Symptom  When installing the Agent EL6 rpm on CentOS 6.0 or 6.1, the installation fails with the following message: # rpm -i redstorbackuppro-19.2.27.11...
1198 - ESE looks blurry on high-resolution displays
Symptom The ESE Agent GUI appears blurry on high-resolution displays such as QHD and 4K.   Solution This can be addressed by modifying the scalin...
1156 - Error: Only one usage of each socket address permitted
Symptom Updates are not applied to the StorageServer and MirrorServer when the Storage Platform is upgraded. The logs will display errors along the lines ...