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Troubleshooting
Symptom On attempting to increase the storage overspill percentage for a group from the Storage Platform Console, the following error presents: "The p...
Symptom
Once a backup set for a Xero organisation has been created in the RedApp, it is not possible to add the same Xero organisation to another backup...
From 8 November 2022, it is no longer possible to create a new backup account for a Desktop & Laptop (DL) or Server Edition (SE) agent on any operating ...
Symptom On attempting to recover an SE/DL account with InstantData, the following error presents: "InstantData is not supported on Generation 2 accoun...
To access your support ticket history and progress, you will need to log into our Support Portal. If you do not have a user profile yet, you will need to cr...
Symptom When a machine with a recovery partition is recovered through Full System Recovery (FSR), the partition is not recovered to its original state. Ins...
This article contains links to articles about common errors and warnings that may be useful when troubleshooting machine and server (ESE) backups. 004 -...
If you are experiencing a technical issue in the RedApp, our support team may request that you record a HAR file of the issue as it is happening. A HAR fil...
Symptom When trying to add a storage account to Azure Blob Storage in the RedApp, the user sees a notification showing "Process completed", but t...
Symptom After installing the ESE agent and adding your user to the backuppro group as per the instructions in Article 1027, the agent interface does not op...