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TitanHQ Platform

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Troubleshooting

1611 - OneDrive: File size discrepancy between InstantData and Storage Metrics
OneDrive Storage Metrics is a way for Microsoft 365 admins to see the cumulative size of all versions of a file. Because certain types of files are often ve...
1207 - Agent EL6 rpm does not install properly on CentOS 6.0, 6.1
Symptom  When installing the Agent EL6 rpm on CentOS 6.0 or 6.1, the installation fails with the following message: # rpm -i redstorbackuppro-19.2.27.1...
1198 - ESE looks blurry on high-resolution displays
Symptom The ESE Agent GUI appears blurry on high-resolution displays such as QHD and 4K. Solution This can be addressed by modifying the scaling se...
1156 - Error: Only one usage of each socket address permitted
Symptom Updates are not applied to the StorageServer and MirrorServer when the Storage Platform is upgraded. The logs will display errors along the lines o...
1584 - Error: "The parent Collection restricts overspill"
Symptom On attempting to increase the storage overspill percentage for a group from the Storage Platform Console, the following error presents: "The p...
1577 - RedApp: Xero organisation cannot be added to more than one company
Symptom Once a backup set for a Xero organisation has been created in the RedApp, it is not possible to add the same Xero organisation to another backup...
1277 - Cloud backup scan failed: REST API is not yet supported for this mailbox
Symptom The user sees the following in the Console: "Backup scan failed: REST API is not yet supported for this mailbox". Cause This error...
1422 - Backup account creation fails during new SE/DL installation
From 8 November 2022, it is no longer possible to create a new backup account for a Desktop & Laptop (DL) or Server Edition (SE) agent on any operating ...
1618 - Error: "InstantData is not supported on Generation 2 accounts"
Symptom On attempting to recover an SE/DL account with InstantData, the following error presents: "InstantData is not supported on Generation 2 accoun...
1625 - Unable to log into Support Portal
To access your support ticket history and progress, you will need to log into our Support Portal. If you do not have a user profile yet, you will need to cr...