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Troubleshooting
Symptom When a user attempts Full System Recovery (FSR) of an account to Azure, the following error presents: Error: The client "TenantAccoun...
Symptom The backup service is shut down during a backup or an Insight scan, and the following warnings are presented: WARN : 19:03:41 Non Daemon Thread po...
Symptom A Full System Recovery to VMware fails and the following error presents: Error: Failed to connect to VMWare hypervisor. System.Net.Http.HttpReques...
Symptom A backup fails with the warning "Could not retrieve account settings". You may also see the warnings "Could not determine StorageSer...
Symptom The ESE Agent presents a warning when a symlink is selected for backup, but its target file is not. For example: "Warning: The target ‘C:\Prog...
Symptom A machine backup fails, with the following error showing in the ESE logs: ERROR : Backup failed: Your backup limit of 100,00 GB has been exceeded ...
This guide outlines the initial steps to be taken in the event of a VSS error on the ESE backup agent. Please attempt all steps and then run a test backup. ...
The Volume Shadow Copy Service or VSS, a Microsoft product that is included in Windows, is used to back up Exchange, SQL, SharePoint, system states, and Hyp...
Symptom
As part of installing ESE on macOS, you will have allowed the ESE agent full disk access permission. Failing to do this may result in errors. Howe...
Symptom A backup for Microsoft 365 completes with errors. If you log a support ticket, our team is likely to find the following message in AppInsights: Co...