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Troubleshooting

1318 - Amounts of data protected differ between Microsoft and Redstor
Symptom A customer's Microsoft 365 admin center reports that they have a particular amount of data in one of their M365 apps. However, the Storage Pla...
1323 - Error: "Please rehydrate all stubs before deleting the account"
Symptom On attempting to delete an account that has archived data on the Storage Platform, the following error presents: This account uses Archiving and ...
1346 - ESE not launching from system tray
Symptom The ESE agent fails to launch from the system tray. No crash log appears in C:\Users\[username]\AppData\Local\Temp to explain the failure. Cau...
1350 - AD server recovery shows SYSVOL empty except for "NtFrs_PreExisting___See_EventLog"
Symptom On restoring an Active Directory server, the SYSVOL location is empty except for a folder named “NtFrs_PreExisting___See_EventLog”.   Cause The...
1410 - Backup fails with error "InstantData stub file - modified"
Symptom An ESE backup fails with multiple errors "InstantData stub file - modified".   Cause This is most often caused by antivirus activity. ...
1408 - M35 backup fails with error "User's mysite not found"
Symptom A Microsoft 365 backup fails with the error "User's mysite not found". This can happen for OneDrive, Exchange, SharePoint, or Teams....
1396 - Error: "Failure of Rehydration Service installation may result in inaccurate last access time on files"
Symptom During a silent installation of the InstantData Service (IDS), a warning is shown to the following effect: Failure of Rehydration Service inst...
1469 - InstantData Temporary asks to install software from EldoS Corporation
Symptom On attempting to restore a machine using InstantData Temporary, a prompt is displayed to install software from EldoS Corporation.     Cause Th...
1313 - InstantData FSR to vSphere troubleshooting
Redstor's InstantData Full System Recovery (ID FSR) technology is able to recover virtual machines back to VMware vSphere environments. To do this, it ...
1353 - How to resolve incorrect drive letters after a Full System Recovery to Hyper-V
  In some scenarios, the drive letters are reversed for one or more volumes after performing a physical to virtual (Hyper-V) Full System Recovery.  The p...