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Troubleshooting
From time to time, Redstor's service may become disconnected from Xero unexpectedly, preventing backups from being performed. In such cases, the connect...
Symptom An attempt to create, delete, rename or move a Group/Collection or Account in the Storage Platform Console fails with the following error: Ca...
Symptom A Microsoft 365 backup in the RedApp completes with the warning "Malware detected by Microsoft 365". Cause Redstor's systems m...
Symptom A backup fails with the error "Backup failed: Backup account disabled, please contact your administrator". Solution If you have acce...
Symptom A backup fails with the error "There is not enough space on the disk". Cause This is seen when there is not enough space on the rele...
For security purposes, your RedApp account is locked after three login attempts with invalid credentials. After the first and second incorrect attempt, ...
You may need to reset 2FA for your RedApp users from time to time for security purposes or because they are using a new device or authenticator app. You ca...
Symptom A backup fails with one of the following errors: Backup failed: Illegal character ((CTRL-CHAR, code 0)): only regular white space (\r, \n, \t...
Symptom The ESE service crashes and does not restart. Scheduled backups are missed. Cause Versions 22.8 and 22.9 of the ESE backup agent included an ...
Background Similar to the Spring4Shell and Log4Shell vulnerabilities, a new critical vulnerability CVE-2022-42889, known as "Text4Shell", was di...