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Troubleshooting
Symptom The ESE agent fails to launch from the system tray. No crash log appears in C:\Users\[username]\AppData\Local\Temp to explain the failure. Cau...
Symptom On restoring an Active Directory server, the SYSVOL location is empty except for a folder named “NtFrs_PreExisting___See_EventLog”. Cause The...
Symptom An ESE backup fails with multiple errors "InstantData stub file - modified". Cause This is most often caused by antivirus activity. ...
Symptom A Microsoft 365 backup fails with the error "User's mysite not found". This can happen for OneDrive, Exchange, SharePoint, or Teams....
Symptom
During a silent installation of the InstantData Service (IDS), a warning is shown to the following effect:
Failure of Rehydration Service inst...
Symptom On attempting to restore a machine using InstantData Temporary, a prompt is displayed to install software from EldoS Corporation. Cause Th...
Redstor's InstantData Full System Recovery (ID FSR) technology is able to recover virtual machines back to VMware vSphere environments. To do this, it ...
In some scenarios, the drive letters are reversed for one or more volumes after performing a physical to virtual (Hyper-V) Full System Recovery. The p...
Symptom On attempting to recover to Azure, the user encounters a warning at the point of authentication: "This app may be risky. If you trust this ap...
Symptom When trying to log into the Storage Platform Console or the RedApp, the user encounters the following error: "The reply URL specified in the r...