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Troubleshooting
Symptom On attempting to recover to Azure, the user encounters a warning at the point of authentication: "This app may be risky. If you trust this ap...
Symptom When trying to log into the Storage Platform Console or the RedApp, the user encounters the following error: "The reply URL specified in the r...
Background A critical vulnerability known as "Log4Shell" has been found in the Log4j Java library. Details can be found here. A subsequent vulne...
Background
On 31 March 2022, a vulnerability within the Spring Framework was disclosed. Further detail regarding this vulnerability can be found here.
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Symptom A PST file that is downloaded as part of an Exchange mailbox recovery is found to be smaller in size than the backup size shown in the RedApp. ...
Due to the differences in operating system configuration from Microsoft's clustering technology Cluster Shared Volumes, there are some limitations to Re...
Symptom When setting up Google Workspace backups, the following presents: "Error 400: admin_policy_enforced". Cause This occurs because the...
Symptom One or more files selected for recovery are not restored, with the following error presenting in ESE: "Could not restore [x] items in [locati...
Note: The term "database" here applies equally to SQL Server databases and Exchange databases, as well as other VSS writer-enabled applications. ...
When performing a Full System Recovery (through InstantData), where the original backed-up system contained a volume spanning multiple dynamic disks, the f...