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Troubleshooting
Symptom On attempting an SE to ESE conversion, the conversion fails with the following error: ConvertData: Failed to verify converted Backup indexes. ...
Symptom
VSS backups fail randomly if Sophos antivirus is installed on the machine.
Cause
The way in which the Sophos endpoint agent writes to th...
Symptom A known issue exists in the Enterprise Server Edition (ESE) Agent when authentication credentials are enabled for a backup selection on a network f...
PAGE CONTENTS SIMS and TLS Problem: Could not connect to SIMS SQL server A. Configure the SQL Server Browser service to start automatically B. Configur...
Symptom Exchange mailboxes that are unlicensed and are not shared mailboxes are shown to be backed up along with the regular backup selection. Cause T...
Symptom This issue can present in several ways, listed below. It is seen when attempting to create a new backup set for OneDrive, SharePoint or Teams. Exc...
Symptoms On Linux, the ESE Agent service fails to start if the /tmp directory is a separate filesystem mounted with the noexec option. There is no output...
Symptom The "update" checkboxes are not shown in the Manage Platform Updates report after upgrading the AccountServer. Cause The installer i...
In some versions of the tray, a race condition between the updater and the tray during an update of the ESE Agent prevents the tray from detecting that it i...
Symptom A system state restore to a different host fails pre-restore if a distributed file services replication (DFSR) writer is included in the restore se...