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Troubleshooting
Symptom The AccountServer service fails to start after restarting a Slave AccountServer. The following error is presented: "Windows could not start th...
To assist in diagnosing issues that have not been seen before, your Redstor Support officer may need improved (i.e. debug-level) logging, known as trace log...
Symptom When restoring with credentials from a network share to the original location or a local folder, the following error is presented: ERROR: Could n...
In the ESE Agent, a padlock icon on a component (e.g. a VM or host configuration) indicates that the component is of importance, and that set behaviours tha...
Symptom When clicking OK within a tab in the Options dialog box in the ESE Agent, the error message “500 Server Error” is presented. The service.log file ...
Symptom You have data on a server which does not support Redstor Pro, but can run (or is already running) on an NFS server. Solution Redstor Pro Enter...
Symptom On atttempting to create an account using the ESE Agent, the following error is presented: "Could not determine StorageServer from AccountServ...
Symptom InstantData Permanent requires the file system that you are restoring to to support sparse files and reparse points. These features are offered by ...
Symptom If the Connect to StorageServers through AccountServer option is enabled on a particular Storage Platform, the InstantData button is not visible on...
Symptom Certain files are skipped during a backup, with the logs showing the error "Cloud files are not supported". This can happen whether or no...