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Troubleshooting
Symptom A Teams backup completes with the following warning: Unable to backup archived Teams. Please unarchive '[team name]' to enable future back...
Symptom The scanning task during a Teams backup fails with the following error: We have detected Teams components that are not currently supported. Pleas...
Symptom The scanning task during a Teams backup completes with the following error: An error occurred during scanning because a Team has an invalid or mi...
Symptom A Microsoft 365 backup fails with the following error: Unable to complete the backup due to temporary throttling limitations of the third-party p...
Symptom A Microsoft 365 or Google Workspace backup completes with one of the following warnings: "[X] new files could not be retrieved and are not p...
Symptom After installing the ESE agent and adding your user to the backuppro group as per the instructions in Article 1027, the agent interface does not op...
Symptom When trying to add a storage account to Azure Blob Storage in the RedApp, the user sees a notification showing "Process completed", but t...
In April 2025, Microsoft announced they are actively working to remove Exchange Web Services (EWS) dependencies in all Microsoft products, including Outlook...
If you are experiencing a technical issue in the RedApp, our support team may request that you record a HAR file of the issue as it is happening. A HAR fil...
This article contains links to articles about common errors and warnings that may be useful when troubleshooting machine and server (ESE) backups. 004 -...