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Troubleshooting
Symptom A Teams or Exchange backup fails with the error: The service principal for resource {tenantId} is disabled. This indicates that a subscription wit...
Symptom A Microsoft 365 or Entra ID backup fails with the error: The resource principal '{resource principal name}' was not found in the tenant &#...
Symptom A OneDrive backup fails during the scanning task, with the following error presenting: The OneDrive account could not be accessed. Please check th...
1650 - Exchange backup scan completes with error “This mailbox is not a valid Microsoft 365 mailbox”
Symptom The scanning task during an Exchange backup completes with the following error: This mailbox is not a valid Microsoft 365 mailbox. Check the valid...
Symptom A Teams backup completes with the following warning: Unable to backup archived Teams. Please unarchive '[team name]' to enable future back...
Symptom The scanning task during a Teams backup fails with the following error: We have detected Teams components that are not currently supported. Pleas...
Symptom The scanning task during a Teams backup completes with the following error: An error occurred during scanning because a Team has an invalid or mi...
Symptom A Microsoft 365 backup fails with the following error: Unable to complete the backup due to temporary throttling limitations of the third-party p...
Symptom A Microsoft 365 or Google Workspace backup completes with one of the following warnings: "[X] new files could not be retrieved and are not p...
Symptom After installing the ESE agent and adding your user to the backuppro group as per the instructions in Article 1027, the agent interface does not op...