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Troubleshooting
Symptom When a machine with a recovery partition is recovered through Full System Recovery (FSR), the partition is not recovered to its original state. Ins...
This article contains links to articles about common errors and warnings that may be useful when troubleshooting machine and server (ESE) backups. 004 -...
If you are experiencing a technical issue in the RedApp, our support team may request that you record a HAR file of the issue as it is happening. A HAR fil...
Symptom When trying to add a storage account to Azure Blob Storage in the RedApp, the user sees a notification showing "Process completed", but t...
Symptom After installing the ESE agent and adding your user to the backuppro group as per the instructions in Article 1027, the agent interface does not op...
Symptom A Microsoft 365 or Google Workspace backup completes with one of the following warnings: "[X] new files could not be retrieved and are not p...
Symptom A Microsoft 365 backup fails with the following error: Unable to complete the backup due to temporary throttling limitations of the third-party p...
Symptom The scanning task during a Teams backup completes with the following error: An error occurred during scanning because a Team has an invalid or mi...
Symptom The scanning task during a Teams backup fails with the following error: We have detected Teams components that are not currently supported. Pleas...
Symptom A Teams backup completes with the following warning: Unable to backup archived Teams. Please unarchive '[team name]' to enable future back...