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Troubleshooting

1645 - M365 or Google Workspace backup completes with warning “files could not be retrieved"
Symptom A Microsoft 365 or Google Workspace backup completes with one of the following warnings: "[X] new files could not be retrieved and are not p...
1646 - M365 backup fails due to throttling limitations
Symptom A Microsoft 365 backup fails with the following error: Unable to complete the backup due to temporary throttling limitations of the third-party p...
1647 - Teams backup scan completes with error “invalid or missing SharePoint site”
Symptom The scanning task during a Teams backup completes with the following error: An error occurred during scanning because a Team has an invalid or mi...
1648 - Teams backup scan fails due to Teams components not currently supported
Symptom The scanning task during a Teams backup fails with the following error: We have detected Teams components that are not currently supported. Pleas...
1649 - Teams backup completes with warning “Unable to backup archived Teams”
Symptom A Teams backup completes with the following warning: Unable to backup archived Teams. Please unarchive '[team name]' to enable future back...
1650 - Exchange backup scan completes with error “This mailbox is not a valid Microsoft 365 mailbox”
Symptom The scanning task during an Exchange backup completes with the following error: This mailbox is not a valid Microsoft 365 mailbox. Check the valid...
1657 - Backup scan fails with error "OneDrive account could not be accessed"
Symptom A OneDrive backup fails during the scanning task, with the following error presenting: The OneDrive account could not be accessed. Please check th...
1661 - RedApp authentication pop-up not appearing
Authentication is a required step when adding or recovering a backup set in the RedApp. If you are expecting an authentication pop-up and it is not appearin...
1658 - M365 or Entra ID backup fails with error “resource principal not found”
Symptom A Microsoft 365 or Entra ID backup fails with the error: The resource principal '{resource principal name}' was not found in the tenant &#...
1660 - Microsoft 365 backup fails with error “service principal for resource is disabled"
Symptom A Teams or Exchange backup fails with the error: The service principal for resource {tenantId} is disabled. This indicates that a subscription wit...