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TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

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SpamTitan(8.00 or Earlier)

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Troubleshooting

1629 - FSB error: "Skipping volume ... does not contain a recognized file system"
Symptom When a machine with a recovery partition is recovered through Full System Recovery (FSR), the partition is not recovered to its original state. Ins...
1631 - Machine/ESE errors
This article contains links to articles about common errors and warnings that may be useful when troubleshooting machine and server (ESE) backups. 004 -...
1632 - How to record a HAR file for RedApp troubleshooting
If you are experiencing a technical issue in the RedApp, our support team may request that you record a HAR file of the issue as it is happening. A HAR fil...
1637 - Unable to add storage account to Azure Blob Storage backup
Symptom When trying to add a storage account to Azure Blob Storage in the RedApp, the user sees a notification showing "Process completed", but t...
1639 - ESE interface fails to open on SLES 16, openSUSE Leap 16
Symptom After installing the ESE agent and adding your user to the backuppro group as per the instructions in Article 1027, the agent interface does not op...