☰




Home My Tickets New Ticket Knowledge Base
Documentation

TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

SpamTitan(Skellig 9.00+)

SpamTitan(8.00 or Earlier)

SafeTitan

ArcTitan

EncryptTitan

Solution home Backup and Recovery Knowledge Base

Troubleshooting

1584 - Error: "The parent Collection restricts overspill"
Symptom On attempting to increase the storage overspill percentage for a group from the Storage Platform Console, the following error presents: "Th...
1577 - RedApp: Xero organisation cannot be added to more than one company
Symptom Once a backup set for a Xero organisation has been created in the RedApp, it is not possible to add the same Xero organisation to another backup...
1277 - Cloud backup scan failed: REST API is not yet supported for this mailbox
Symptom The user sees the following in the Console: "Backup scan failed: REST API is not yet supported for this mailbox". Cause This er...
1422 - Backup account creation fails during new SE/DL installation
  From 8 November 2022, it is no longer possible to create a new backup account for a Desktop & Laptop (DL) or Server Edition (SE) agent on any operat...
1618 - Error: "InstantData is not supported on Generation 2 accounts"
Symptom On attempting to recover an SE/DL account with InstantData, the following error presents: "InstantData is not supported on Generation 2 accoun...