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Troubleshooting
Symptom A system state restore to a different host fails pre-restore if a distributed file services replication (DFSR) writer is included in the restore se...
In some versions of the tray, a race condition between the updater and the tray during an update of the ESE Agent prevents the tray from detecting that it i...
Symptom The "update" checkboxes are not shown in the Manage Platform Updates report after upgrading the AccountServer. Cause The installer i...
Symptoms On Linux, the ESE Agent service fails to start if the /tmp directory is a separate filesystem mounted with the noexec option. There is no output...
Symptom
This issue can present in several ways, listed below. It is seen when attempting to create a new backup set for OneDrive, SharePoint or Teams. ...
Symptom
Exchange mailboxes that are unlicensed and are not shared mailboxes are shown to be backed up along with the regular backup selection.
C...
Page contents
SIMS and TLS Problem: Could not connect to SIMS SQL server Problem: Backup fails with error Problem: Could not connect to database ser...
Symptom
A known issue exists in the Enterprise Server Edition (ESE) Agent when authentication credentials are enabled for a backup selection on a ne...
Symptom
VSS backups fail randomly if Sophos antivirus is installed on the machine.
Cause
The way in which the Sophos endpoint agent writes to th...
Partners are expected to carry out basic troubleshooting and information gathering prior to raising an issue with Redstor support. The exact steps vary ...