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Troubleshooting
Symptom This issue can present in several ways, listed below. It is seen when attempting to create a new backup set for OneDrive, SharePoint or Teams. Exc...
Symptom Exchange mailboxes that are unlicensed and are not shared mailboxes are shown to be backed up along with the regular backup selection. Cause T...
PAGE CONTENTS SIMS and TLS Problem: Could not connect to SIMS SQL server A. Configure the SQL Server Browser service to start automatically B. Configur...
Symptom A known issue exists in the Enterprise Server Edition (ESE) Agent when authentication credentials are enabled for a backup selection on a network f...
Symptom
VSS backups fail randomly if Sophos antivirus is installed on the machine.
Cause
The way in which the Sophos endpoint agent writes to th...
Partners are expected to carry out basic troubleshooting and information gathering prior to raising an issue with Redstor support. The exact steps vary ...
Symptom On attempting an SE to ESE conversion, the conversion fails with the following error: ConvertData: Failed to verify converted Backup indexes. ...
Background Similar to the Spring4Shell and Log4Shell vulnerabilities, a new critical vulnerability CVE-2022-42889, known as "Text4Shell", was di...
Symptom The ESE service crashes and does not restart. Scheduled backups are missed. Cause Versions 22.8 and 22.9 of the ESE backup agent included an ...
Symptom A backup fails with one of the following errors: Backup failed: Illegal character ((CTRL-CHAR, code 0)): only regular white space (\r, \n, \t...