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Troubleshooting

1533 - Error: VSS snapshot creation failed (0x80042308; object not found)
Symptom A backup fails with the following error: ERROR : 19:04:24 Backup failed: VSS snapshot creation failed. See FAQ https://bit.ly/2KQA9WI (0x8004230...
1450 - Error: Unknown VSS or COM error
Symptom When running a backup, you may encounter the error "Unknown VSS or COM error". Message: 10:05:06 Starting VSS snapshot Error: 10:05:07 ...
1454 - VSS error in the Windows event log: Unexpected error on routine call
Symptom When a backup completes, you may encounter a Windows event log similar to the following: Volume shadow copy service error: Unexpected error on...
1451 - Warning: Unable to open file ... (The system cannot find the file specified)
Symptom Thie following warning message is seen when a file is in use and therefore being handled by VSS (since VSS creates the GLOBALROOT snapshot path): ...
1452 - Warning: Failed to read security descriptor for file ... (Access is denied)
Symptom The following error message is seen when a file is in use and therefore being handled by VSS. Warning: 21:47:05 Failed to read security descripto...
382 - ESE error: "GC overhead limit exceeded" or "Java heap space"
Symptom The backup or restore logs will display an error message "GC overhead limit exceeded" when restoring or backing up using the ESE Agent: ...
393 - ESE error: "The system cannot find the file specified" but file exists (javaw.exe)
Symptom When trying to open the Redstor Pro GUI, the following is reported "System Error. Code: 2. The system cannot find the file specified". T...
384 - ESE: files with extended attributes skipped
Symptom When backing up using the Enterprise Server Edition (ESE) the following error messages are seen for one or more files: WARN  : 12:46:16 Unsupport...
535 - Antivirus or firewall applications causing connectivity/communication issues
Note: See also Article 008.   Introduction On a modern operating system, it is likely that some form of threat management system is installed. While in ...
1518 - Troubleshooting Windows ESE deployment and installation
If you are experiencing issues installing a Windows ESE agent that was deployed from the RedApp, you can try the following troubleshooting steps.   1. Che...