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Troubleshooting
Symptom You have data on a server which does not support Redstor Pro, but can run (or is already running) on an NFS server. Solution Redstor Pro Enter...
Symptom When clicking OK within a tab in the Options dialog box in the ESE Agent, the error message “500 Server Error” is presented. The service.log file ...
In the ESE Agent, a padlock icon on a component (e.g. a VM or host configuration) indicates that the component is of importance, and that set behaviours tha...
Symptom When restoring with credentials from a network share to the original location or a local folder, the following error is presented: ERROR: Could n...
To assist in diagnosing issues that have not been seen before, your Redstor Support officer may need improved (i.e. debug-level) logging, known as trace log...
Symptom The AccountServer service fails to start after restarting a Slave AccountServer. The following error is presented: "Windows could not start th...
Symptom A system state restore to a different host fails pre-restore if a distributed file services replication (DFSR) writer is included in the restore se...
In some versions of the tray, a race condition between the updater and the tray during an update of the ESE Agent prevents the tray from detecting that it i...
Symptom The "update" checkboxes are not shown in the Manage Platform Updates report after upgrading the AccountServer. Cause The installer i...
Symptoms On Linux, the ESE Agent service fails to start if the /tmp directory is a separate filesystem mounted with the noexec option. There is no output...