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Troubleshooting

1214 - No option to open InstantData from the Console when connecting to StorageServers through AccountServer
Symptom If the Connect to StorageServers through AccountServer option is enabled on a particular Storage Platform, the InstantData button is not visible o...
1209 - InstantData error: "target file system is not supported"
Symptom InstantData Permanent requires the file system that you are restoring to to support sparse files and reparse points. These features are offered by...
1203 - ESE: Error "Could not determine StorageServer from AccountServer"
Symptom On atttempting to create an account using the ESE Agent, the following error is presented: "Could not determine StorageServer from AccountSer...
1190 - Backing up NFS shares using Redstor Pro ESE
Symptom You have data on a server which does not support Redstor Pro, but can run (or is already running) on an NFS server.   Solution Redstor Pro E...
1189 - ESE Options menu: 500 Server Error
Symptom When clicking OK within a tab in the Options dialog box in the ESE Agent, the error message “500 Server Error” is presented. The service.log fil...
1185 - Error when creating a snapshot backup of multiple SQL databases concurrently
Symptom According to Microsoft, the maximum number of databases that should be backed up concurrently when using VSS is 35. Workaround For more data...
1177 - Padlock icon in ESE Agent
In the ESE Agent, a padlock icon on a component (e.g. a VM or host configuration) indicates that the component is of importance, and that set behaviours tha...
1176 - Error: "Could not map Credentials.store to model"
Symptom When restoring with credentials from a network share to the original location or a local folder, the following error is presented:   ERROR: Co...
1173 - How to put a StorageServer or MirrorServer in trace or debug mode
To assist in diagnosing issues that have not been seen before, your Redstor Support officer may need improved (i.e. debug-level) logging, known as trace log...
1172 - Error: Windows could not start the AccountServer service
Symptom The AccountServer service fails to start after restarting a Slave AccountServer. The following error is presented: "Windows could not start th...