.png)
Troubleshooting
You may need to reset 2FA for your RedApp users from time to time for security purposes or because they are using a new device or authenticator app. You ca...
For security purposes, your RedApp account is locked after three login attempts with invalid credentials. After the first and second incorrect attempt, ...
Symptom A backup fails with the error "There is not enough space on the disk". Cause This is seen when there is not enough space on the rele...
Symptom A backup fails with the error "Backup failed: Backup account disabled, please contact your administrator". Solution If you have acce...
Symptom A Microsoft 365 backup in the RedApp completes with the warning "Malware detected by Microsoft 365". Cause Redstor's systems m...
Symptom An attempt to create, delete, rename or move a Group/Collection or Account in the Storage Platform Console fails with the following error: Ca...
From time to time, Redstor's service may become disconnected from Xero unexpectedly, preventing backups from being performed. In such cases, the connect...
Backup or recovery issues are sometimes the result of a problem with the connection between the relevant backup account and the Storage Platform. This may p...
To assist with backups that are failing, you can follow the steps below to change the VSS snapshot volume to a different drive, which will reduce the load o...
If a backup fails due to insufficient Volume Shadow Copy (VSS) storage, you can increase the shadow storage by following the steps below. Note: Based on yo...