☰




Home My Tickets New Ticket Knowledge Base
Documentation

TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

SpamTitan(Skellig 9.00+)

SpamTitan(8.00 or Earlier)

SafeTitan

ArcTitan

EncryptTitan

Solution home Backup and Recovery Knowledge Base

Troubleshooting

1322 - Error: "Failed to verify converted Backup indexes"
Symptom On attempting an SE to ESE conversion, the conversion fails with the following error:   ConvertData: Failed to verify converted Backup index...
1415 - Text4Shell vulnerability
Background Similar to the Spring4Shell and Log4Shell vulnerabilities, a new critical vulnerability CVE-2022-42889, known as "Text4Shell", was ...
1406 - ESE service stops and does not restart automatically
Symptom The ESE service crashes and does not restart. Scheduled backups are missed.   Cause Versions 22.8 and 22.9 of the ESE backup agent include...
1308 - Backup fails due to corrupt file in ESE agent's working folder
Symptom A backup fails with one of the following errors: Backup failed: Illegal character ((CTRL-CHAR, code 0)): only regular white space (\r, \n, \t...
1411 - How to reset 2FA for a RedApp user
  You may need to reset 2FA for your RedApp users from time to time for security purposes or because they are using a new device or authenticator app. Y...
1417 - What to do if your RedApp account is locked
  For security purposes, your RedApp account is locked after three login attempts with invalid credentials. After the first and second incorrect attempt...
1459 - Error: There is not enough space on the disk
Symptom A backup fails with the error "There is not enough space on the disk".   Cause This is seen when there is not enough space on th...
1463 - Error: "Backup failed: Backup account disabled"
Symptom A backup fails with the error "Backup failed: Backup account disabled, please contact your administrator".   Solution If you hav...
1567 - RedApp: M365 backup completes with warning "Malware detected by Microsoft 365"
Symptom A Microsoft 365 backup in the RedApp completes with the warning "Malware detected by Microsoft 365".   Cause Redstor's sy...
1503 - SP Console error: "This action may only be performed for Groups/Accounts that are beneath a Machines base-product collection"
  Symptom An attempt to create, delete, rename or move a Group/Collection or Account in the Storage Platform Console fails with the following error: ...