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Troubleshooting
In some scenarios, the drive letters are reversed for one or more volumes after performing a physical to virtual (Hyper-V) Full System Recovery. The p...
Redstor's InstantData Full System Recovery (ID FSR) technology is able to recover virtual machines back to VMware vSphere environments. To do this, it ...
Symptom On attempting to restore a machine using InstantData Temporary, a prompt is displayed to install software from EldoS Corporation. Cause Th...
Symptom
During a silent installation of the InstantData Service (IDS), a warning is shown to the following effect:
Failure of Rehydration Service inst...
Symptom The scanning task in a Microsoft 365 backup fails with the error "User's mysite not found". This can happen for OneDrive, Exchange, S...
Symptom An ESE backup fails with multiple errors "InstantData stub file - modified". Cause This is most often caused by antivirus activity. ...
Symptom On restoring an Active Directory server, the SYSVOL location is empty except for a folder named “NtFrs_PreExisting___See_EventLog”. Cause The...
Symptom The ESE agent fails to launch from the system tray. No crash log appears in C:\Users\[username]\AppData\Local\Temp to explain the failure. Cau...
Symptom On attempting to delete an account that has archived data on the Storage Platform, the following error presents: This account uses Archiving and ...
Symptom A customer's Microsoft 365 admin center reports that they have a particular amount of data in one of their M365 apps. However, the Storage Pla...