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Troubleshooting
Symptom A local copy backup fails and an error similar to the following is presented: ERROR : 19:28:28 Backup failed: newPosition > limit: (124776892 &...
Symptom The InstantData service keyring (managed by the system's data protection API) somehow becomes corrupted, and the service goes into a loop as it...
Symptom When the TS Gateway system state writer (a part of the Remote Desktop Gateway) is included and there is no Files selection that includes the C...
Symptom When files are moved or deleted, they are inadvertently retained in Snapshots, which leads to the following error being presented: ERROR : 09:3...
Note: For FSR requirements, see our System Requirements and Compatibility Matrix. Due to our restore method, there are some limitations to using FSR. ...
Symptom If a Dynamic Host Configuration Protocol (DHCP) writer is included in the backup selection for a system state backup, the following warning is pres...
Symptom Certain files are skipped during a backup, with the logs showing the error "Cloud files are not supported". This can happen whether or no...
Symptom If the Connect to StorageServers through AccountServer option is enabled on a particular Storage Platform, the InstantData button is not visible on...
Symptom InstantData Permanent requires the file system that you are restoring to to support sparse files and reparse points. These features are offered by ...
Symptom On atttempting to create an account using the ESE Agent, the following error is presented: "Could not determine StorageServer from AccountServ...