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Troubleshooting
Symptom
A backup fails with the following warning:
WARN: 22:00:02 Could not move original properties file 'C:\Program Files\Redstor Pro\Backup Clien...
Symptom
The names of a customer's SharePoint sites as they appear on the RedApp are different from the equivalent Accounts' names on the Storage P...
Symptom
If you change monitor setups (e.g. during a presentation at a conference or meeting), the Storage Platform Console GUI loads off-screen on a monit...
Symptom
A local copy backup fails and an error similar to the following is presented:
ERROR : 19:28:28 Backup failed: newPosition > limit: (124776892...
Symptom
The InstantData service keyring (managed by the system's data protection API) somehow becomes corrupted, and the service goes into a loop as i...
Symptom
When the TS Gateway system state writer (a part of the Remote Desktop Gateway) is included and there is no Files selection that includes the C:\Pr...
Symptom
When files are moved or deleted, they are inadvertently retained in Snapshots, which leads to the following error being presented:
ERROR : 09:31...
Note: For FSR requirements, see our System Requirements and Compatibility Matrix
Due to our restore method, there are some limitations to using FSR.
...
Symptom
If a Dynamic Host Configuration Protocol (DHCP) writer is included in the backup selection for a system state backup, the following warning is pre...
Symptom
Certain files are skipped during a backup, with the logs showing the error "Cloud files are not supported". This can happen whether or...