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Troubleshooting
Symptom When trying to add a storage account to Azure Blob Storage in the RedApp, the user sees a notification showing "Process completed", but t...
In April 2025, Microsoft announced they are actively working to remove Exchange Web Services (EWS) dependencies in all Microsoft products, including Outlook...
If you are experiencing a technical issue in the RedApp, our support team may request that you record a HAR file of the issue as it is happening. A HAR fil...
This article contains links to articles about common errors and warnings that may be useful when troubleshooting machine and server (ESE) backups. 004 -...
Symptom When a machine with a recovery partition is recovered through Full System Recovery (FSR), the partition is not recovered to its original state. Ins...
To access your support ticket history and progress, you will need to log into our Support Portal. If you do not have a user profile yet, you will need to cr...
Symptom On attempting to recover an SE/DL account with InstantData, the following error presents: "InstantData is not supported on Generation 2 accoun...
From 8 November 2022, it is no longer possible to create a new backup account for a Desktop & Laptop (DL) or Server Edition (SE) agent on any operating ...
Symptom
Once a backup set for a Xero organisation has been created in the RedApp, it is not possible to add the same Xero organisation to another backup...
Symptom
Attempting to recover with InstantData leads to error "Response status code does not indicate success", as in the example below.
Cou...