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TitanHQ Platform

WebTitan(Sugarloaf 5.01+)

WebTitan(4.17 or Earlier)

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SpamTitan(8.00 or Earlier)

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Solution home Backup and Recovery Knowledge Base

Troubleshooting

1629 - FSB error: "Skipping volume ... does not contain a recognized file system"
Symptom When a machine with a recovery partition is recovered through Full System Recovery (FSR), the partition is not recovered to its original state. Ins...
1625 - Unable to log into Support Portal
To access your support ticket history and progress, you will need to log into our Support Portal. If you do not have a user profile yet, you will need to cr...
1618 - Error: "InstantData is not supported on Generation 2 accounts"
Symptom On attempting to recover an SE/DL account with InstantData, the following error presents: "InstantData is not supported on Generation 2 accoun...
1422 - Backup account creation fails during new SE/DL installation
From 8 November 2022, it is no longer possible to create a new backup account for a Desktop & Laptop (DL) or Server Edition (SE) agent on any operating ...
1577 - RedApp: Xero organisation cannot be added to more than one company
Symptom Once a backup set for a Xero organisation has been created in the RedApp, it is not possible to add the same Xero organisation to another backup...
1581 - InstantData error: "Response status code does not indicate success"
Symptom Attempting to recover with InstantData leads to error "Response status code does not indicate success", as in the example below. Cou...
1584 - Error: "The parent Collection restricts overspill"
Symptom On attempting to increase the storage overspill percentage for a group from the Storage Platform Console, the following error presents: "The p...
1156 - Error: Only one usage of each socket address permitted
Symptom Updates are not applied to the StorageServer and MirrorServer when the Storage Platform is upgraded. The logs will display errors along the lines o...
1198 - ESE looks blurry on high-resolution displays
Symptom The ESE Agent GUI appears blurry on high-resolution displays such as QHD and 4K. Solution This can be addressed by modifying the scaling se...
1207 - Agent EL6 rpm does not install properly on CentOS 6.0, 6.1
Symptom  When installing the Agent EL6 rpm on CentOS 6.0 or 6.1, the installation fails with the following message: # rpm -i redstorbackuppro-19.2.27.1...