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Troubleshooting

1432 - Initial VSS troubleshooting on Windows
This guide outlines the initial steps to be taken in the event of a VSS error on the ESE backup agent. Please attempt all steps and then run a test backup. ...
1479 - ESE error: Backup limit exceeded / account over limit
Symptom A machine backup fails, with the following error showing in the ESE logs: ERROR : Backup failed: Your backup limit of 100,00 GB has been exceeded ...
1223 - ESE warning: Target referenced by symlink is not selected for backup
Symptom The ESE Agent presents a warning when a symlink is selected for backup, but its target file is not. For example: "Warning: The target ‘C:\Pro...
1562 - Backup fails with warning "Could not retrieve account settings"
Symptom A backup fails with the warning "Could not retrieve account settings". You may also see the warnings "Could not determine Storage...
1306 - FSR to VMware error: "Failed to connect to VMware hypervisor"
Symptom A Full System Recovery to VMware fails and the following error presents: Error: Failed to connect to VMWare hypervisor. System.Net.Http.HttpRequ...
1298 - Warning: "Non Daemon Thread"
Symptom The backup service is shut down during a backup or an Insight scan, and the following warnings are presented: WARN : 19:03:41 Non Daemon Thread ...
1291 - FSR to Azure error: Client does not have authorization to perform action
Symptom When a user attempts Full System Recovery (FSR) of an account to Azure, the following error presents:   Error: The client "Tena...
1284 - Warning shown if non-persistent paths are found in /etc/fstab
Symptom If Full System Backup is enabled on Linux, the following warning is shown on backup if any mounts with names starting with /dev/sd* or /dev/disk/b...
1280 - Error when backing up many SQL databases on a single machine
Symptom If you have a very large number of SQL databases (50+) on a single machine, you may encounter a variety of VSS and system errors. Some of these in...
1275 - FSR to Azure error: "An existing connection was forcibly closed by the remote host"
Symptom While the user is attempting a test FSR of an account to Azure, a (403) Forbidden error is experienced?because the user does not have the ...