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Troubleshooting
From time to time, Redstor's service may become disconnected from Xero unexpectedly, preventing backups from being performed. In such cases, the con...
Backup or recovery issues are sometimes the result of a problem with the connection between the relevant backup account and the Storage Platform. This m...
To assist with backups that are failing, you can follow the steps below to change the VSS snapshot volume to a different drive, which will reduce the lo...
If a backup fails due to insufficient Volume Shadow Copy (VSS) storage, you can increase the shadow storage by following the steps below.
Note: Based ...
Symptom
A connection to the Storage Platform from the Console fails with the error "Something went wrong while communicating with your identity p...
Symptom
Backups on an existing account fail with an invalid certificate error. The backup logs may show a failed SSL handshake.
Cause
There ar...
If you have lost the encryption key or password for your machine backup account, follow the steps below. If you need your account create key instead, see Ar...
Symptom On attempting to use InstantData to recover Azure Virtual Machine files that have been backed up to Redstor's platform, certain files are not a...
Symptom
A macOS backup fails with the error "Resource deadlock avoided".
error 0xfff1: Resource deadlock avoided
The path mentioned in t...
Symptom
When selecting the Temporary File Access option in the InstantData application, the user can browse files, but not restore files permanently. ...