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Troubleshooting
Symptom A connection to the Storage Platform from the Console fails with the error "Something went wrong while communicating with your identity provid...
Symptom Backups on an existing account fail with an invalid certificate error. The backup logs may show a failed SSL handshake. Cause There are three ...
If you have lost the encryption key or password for your machine backup account, follow the steps below. If you need your account create key instead, see Ar...
Symptom On attempting to use InstantData to recover Azure Virtual Machine files that have been backed up to Redstor's platform, certain files are not a...
Symptom A macOS backup fails with the error "Resource deadlock avoided". error 0xfff1: Resource deadlock avoided The path mentioned in the log ...
Symptom When selecting the Temporary File Access option in the InstantData application, the user can browse files, but not restore files permanently. ...
Storage Pools enable automated account moves between StorageServers on a Redstor Pro Storage Platform, effectively balancing the storage load between the d...
Background When a default SQL server instance database conflicts with a named SQL server instance, the following error message can be picked up either in ...
Symptom The Enterprise Server Edition (ESE) Agent reports an error such as the following: Backup failed: Exception of type 'System.OutOfMemoryExcept...
Symptom Backup and restore logging in the Enterprise Server Edition (ESE) Agent appears incomplete and the Storage Platform Console displays the following ...