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Troubleshooting

1418 - Warning: "Could not update session settings"
Symptom The backup logs show multiple warnings "Could not update session settings".   Cause This indicates a connectivity issue between the s...
1180 - Files are not compressed when restoring NTFS
  Symptom When using FSR to restore NTFS compressed files, the files are not compressed in the resulting disk.   Cause Re-compressing files as the...
342 - WSB plugin: system state failure scenarios
There are various reasons why the WSB plugin could fail, such as: WSB plugin failure due to missing VSS writer Symptom Cause Solution WSB plugin fa...
349 - Missing files or folders when doing a remote restore on Linux Agent
Symptom When doing a remote restore via the Storage Platform Console, some files or folders are not displayed. Cause The files or folders in questio...
373 - Inclusion profiling does not work with quotation marks
Symptom When adding a file/folder inclusion via profiling in the Storage Platform Console in quotation marks, e.g. "C:\Temp", the folder is not...
425 - Silent install of an Agent MSI
The ESE Agent can be configured to install in the background (silently) without any user intervention.  In the Deployment Wizard, you can create an MSI th...
508 - System-related Windows files are not backed up
Symptom Some system-related Windows files (e.g. Pagefile.sys, msdtc.log, Internet Explorer temporary files) are not being backed up. Cause These files...
533 - StorageServer log: "Unable to perform a roll-up since some required files have not been mirrored yet"
Symptom During the roll-up of an Account on the StorageServer, the following error is seen in the Storage Platform Console and StorageServer log: "...
562 - Enabling an ESE account without importing a snapshot
If, for some reason, a backup snapshot from an ESE agent cannot be imported on the Storage Platform, the disabled account can be enabled manually as a work...
575 - Windows Image Backup error: "The backup storage location is invalid"
How Windows Image Backup works The Data Management Agent leverages Windows Server Backup's “wbadmin” command with the “–allCritical” parameter set. W...