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Troubleshooting

373 - Inclusion profiling does not work with quotation marks
Symptom When adding a file/folder inclusion via profiling in the Storage Platform Console in quotation marks, e.g. "C:\Temp", the folder is not...
425 - Silent install of an Agent MSI
The ESE Agent can be configured to install in the background (silently) without any user intervention.  In the Deployment Wizard, you can create an MSI th...
508 - System-related Windows files are not backed up
Symptom Some system-related Windows files (e.g. Pagefile.sys, msdtc.log, Internet Explorer temporary files) are not being backed up. Cause These files...
533 - StorageServer log: "Unable to perform a roll-up since some required files have not been mirrored yet"
Symptom During the roll-up of an Account on the StorageServer, the following error is seen in the Storage Platform Console and StorageServer log: "...
562 - Enabling an ESE account without importing a snapshot
If, for some reason, a backup snapshot from an ESE agent cannot be imported on the Storage Platform, the disabled account can be enabled manually as a work...
575 - Windows Image Backup error: "The backup storage location is invalid"
How Windows Image Backup works The Data Management Agent leverages Windows Server Backup's “wbadmin” command with the “–allCritical” parameter set. W...
581 - Backing up and restoring detached SQL Server databases using file-level selections (with ESE)
  Note: From v18.6, you can choose whether the ESE Agent should Warn and Retain or Ignore and Remove offline databases. Warn and Retain: When the ESE A...
589 - How to optimise parallel network volume and disk processing in ESE
Network volumes can be included in the backup selection in the ESE Agent. To optimise backup processing, these folders can be backed up in parallel or seri...
759 - ESE error: "required backup component was not found" (SQL database offline)
Note: From v18.6, you can choose whether the ESE Agent should Warn and Retain or Ignore and Remove offline databases. Warn and Retain: When the ESE Agent...
836 - ESE Windows event logs
The Windows event logs can be interrogated to discern the main states of the Enterprise Server Edition (ESE) Agent during backup and restore processes. To v...