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Troubleshooting
There are various reasons why the WSB plugin could fail, such as: WSB plugin failure due to missing VSS writer Symptom Cause Solution WSB plugin fa...
Symptom When doing a remote restore via the Storage Platform Console, some files or folders are not displayed. Cause The files or folders in questio...
Symptom When adding a file/folder inclusion via profiling in the Storage Platform Console in quotation marks, e.g. "C:\Temp", the folder is not...
The ESE Agent can be configured to install in the background (silently) without any user intervention. In the Deployment Wizard, you can create an MSI th...
Symptom Some system-related Windows files (e.g. Pagefile.sys, msdtc.log, Internet Explorer temporary files) are not being backed up. Cause These files...
Symptom During the roll-up of an Account on the StorageServer, the following error is seen in the Storage Platform Console and StorageServer log: "...
If, for some reason, a backup snapshot from an ESE agent cannot be imported on the Storage Platform, the disabled account can be enabled manually as a work...
How Windows Image Backup works The Data Management Agent leverages Windows Server Backup's “wbadmin” command with the “–allCritical” parameter set. W...
Note: From v18.6, you can choose whether the ESE Agent should Warn and Retain or Ignore and Remove offline databases.
Warn and Retain: When the ESE A...
Network volumes can be included in the backup selection in the ESE Agent. To optimise backup processing, these folders can be backed up in parallel or seri...