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Troubleshooting
Symptom
After a backup has been missed or skipped, on opening the agent the user is presented with the Account Wizard for creating a new acc...
If SQL Server is installed on your machine, ESE will automatically detect this and you will see a view option for SQL as part of the user interface.
I...
Background
On 9 December 2022, a number of malicious packages targeted at Python and JavaScript developers were discovered in PyPI and NPM. Details can ...
Symptom
An ESE backup fails with the error: "SSClientApiServiceHandler: StorageServer and AccountServer are out of sync; no backups are allowed&quo...
Symptom
The backup logs show multiple warnings "Could not update session settings".
Cause
This indicates a connectivity issue between ...
Symptom
When using FSR to restore NTFS compressed files, the files are not compressed in the resulting disk.
Cause
Re-compressing files as the...
There are various reasons why the WSB plugin could fail, such as:
WSB plugin failure due to missing VSS writer WSB plugin failure due to SCSI controll...
This article will give some tips to find the origin of UnsatisfiedLinkError in the Data Management Agent. This error occurs when java tries to load ...
Symptom
When doing a remote restore via the Storage Platform Console, some files or folders are not displayed.
Cause
The files or folders in que...
Symptom:
When adding a file/folder inclusion via profiling in the Storage Platform Console in quotation marks, e.g. "C:\Temp", the folde...